Account Specialist Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Meticulous Account Specialist knowledgeable about Photography practices and documentation requirements. Methodical professional with strong critical thinking skills and a focus on resolving issues quickly and successfully to maintain customer loyalty.

  • Account updating
  • Cold calling
  • Business development
  • Schedule coordination
  • Document management
  • Post-sales support
  • Product and service knowledge
  • Planning and coordination
  • Customer needs assessment
Education and Training
Vatterott College O'Fallon, MO, Expected in 05/1988 Certification : Data Entry - GPA :
William Rainey Harper College Hoffman Estates, IL, Expected in : Accounting - GPA :
Infineon Technologies - Account Specialist
Livonia, MI, 08/2018 - Current
  • Performs pre and post-Picture Day calls to ensure Picture Day readiness (e.g., confirmations, inquiries) and provide customer support (e.g., inquiries, issues, offerings and pricing), according to Company guidelines as well as effectively use resources to research and respond.
  • Documents customer contact and situation, such as service-related issues, accurately and in a timely fashion.
  • Escalates issues or concerns as appropriate.
  • Follows established scheduling and productivity guidelines to book Picture Days, schedule photographers by analyzing the market and center locations and resolve scheduling issues.
  • Works with the plant to resolve production issues (e.g., quality, processing), explore and identify solution(s) and manage situations.
  • Ensures effective and timely communication with Photographers, including the photography schedule, to ensure preparedness for Picture Day.
  • Safe-guards all Customer, Employee and Company proprietary and personal information, ensuring customer and employee data is kept confidential at all times.
  • Performs other projects or miscellaneous duties as requested or assigned.
Frost (Cullen/Frost Bankers) - Imaging Specialist II
Tomball, TX, 04/2014 - 08/2018
  • As a document imaging specialist, I copy, scan and archive a range of documents.
  • We need to prep the documents for imaging, such as removing staples and collating pages.
  • This also includes verifying that the documents that are scanned are legible.
  • Converted documents for specific personnel or project needs.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Completed documents and work requests according to company standards.
Lg Electronics - Office Administrator
Apple Valley, CA, 05/2013 - 11/2013
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Labcorp - Manager
Santa Rosa, CA, 01/2011 - 03/2013
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated computer systems with new pricing and daily food specials.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Vatterott College
  • William Rainey Harper College
Job Titles Held:
  • Account Specialist
  • Imaging Specialist II
  • Office Administrator
  • Manager
  • Certification
  • Some College (No Degree)

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