Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Account Specialized proficient in data verification, account updates and problem solving. Deep understanding of financial and payment matters as well as customer service and sales activities. Bringing 12 years of related experience.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Customer relationship development
  • Schedule Management
  • Microsoft Office proficiency
  • Customer Relations
  • Attention to Detail
  • Problem Investigation
  • Updating Customer Accounts
  • Organizational Skills
  • Verbal and Written Communication
  • Creative Problem Solving
  • Time Management
Work History
Account Specialist, 2016 - Current
Infineon Technologies Seattle, WA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Trained new employees on customer service, NFPA requirements and organizing strategies.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements, with vendors.
  • Tracked and maintained orders to guarantee prompt and successful completion of inspections and service calls.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Placed new customer orders and scheduled appointments.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Entered customer interaction details in Astea to track requests, document problems and record solutions offered.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Collaborated with vendor representatives and company customers to set up optimal schedules.
Office Assistant, 2012 - 2016
Moss Adams Llp Portland, OR,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared over 100 packages for shipment, pickup and courier services for prompt delivery to customers.
  • Recorded expenses and maintained accounting records in Quickbooks.
  • Updated tracking spreadsheets with latest inventory and shipment information.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Office Manager, 2009 - 2012
Spatial New York, NY,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Assisted with coordination and animal transfer for company events , trade shows, and Expos.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept detailed records of supplies and inventory, animal housing equipment use to effectively budget and make orders for new supplies.
  • Collaborated with vendors to orchestrate efficient whole sale shipments to China.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained computer and physical filing systems.
Administrative Assistant & Receptionist , 2005 - 2009
Karl Storz Endovision Inc Arlington, TX,
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created detailed expense reports and requests for capital expenditures.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
High School Diploma: , Expected in 05/2007
Lehigh Senior High School - Lehigh Acres, FL,

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School Attended

  • Lehigh Senior High School

Job Titles Held:

  • Account Specialist
  • Office Assistant
  • Office Manager
  • Administrative Assistant & Receptionist


  • High School Diploma

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