- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
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- single:
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about financial practices and documentation requirements.
- Advertising strategies
- Issue investigations
- Billing resolutions
- Schedule Management
- Sales and marketing
- Territory growth
- Customer relationship development
- Microsoft Office proficiency
- Business Development
- Documentation skill
- Product and service sales
- Store opening and closing
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- Point of sale operation
- Cash Handling
- Till counting
- Risk Management
- Analytical and Critical Thinking
- Service Quality Standards
- Payment Solicitation
- Customer Relationship Management
- Customer Locating
- Payment Scheduling
- Payment Processing
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Account Specialist, 04/2021 - Current
United Natural Foods Inc – Ridgefield, WA,
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Motivated team members to meet and exceed sales targets.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Supported key promotions by contacting established and potential customers to discuss offerings.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Met or exceeded sales, customer service and loyalty program standards.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Associate, 11/2020 - 04/2021
Xero Shoes – Denver, CO,
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
Assistant Manager, 08/2017 - 11/2020
Lumacorp – Mesquite, TX,
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Achieved recognition for contribution to store success by optimizing sales.
Manager, 02/2012 - 06/2017
Elwyn – Chester, PA,
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Directed staff and managed annual capital budget.
: , Expected in
-
Lone Star College - Kingwood, TX,
GPA:
High School Diploma: , Expected in 06/2011
-
Summer Creek High School - Houston, TX
GPA:
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