Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about financial practices and documentation requirements.
Skills
Advertising strategies
Issue investigations
Billing resolutions
Schedule Management
Sales and marketing
Territory growth
Customer relationship development
Microsoft Office proficiency
Business Development
Documentation skill
Product and service sales
Store opening and closing
Point of sale operation
Cash Handling
Till counting
Risk Management
Analytical and Critical Thinking
Service Quality Standards
Payment Solicitation
Customer Relationship Management
Customer Locating
Payment Scheduling
Payment Processing
Work History
Account Specialist, 04/2021 - Current United Natural Foods Inc – Ridgefield, WA,
Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Prospected for new customers in target areas or demographics to bring in new business.
Set up new customer accounts and updated existing profiles with latest information.
Adhered to standards of quality and service as well as all compliance requirements.
Reviewed account activity to assess financial status and evaluate discrepancies.
Motivated team members to meet and exceed sales targets.
Proposed additional service options to clients to capitalize on upsell opportunities.
Supported key promotions by contacting established and potential customers to discuss offerings.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Informed customers of promotions to increase sales productivity and volume.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Exceptional computer skills
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Met or exceeded sales, customer service and loyalty program standards.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
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