Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about financial practices and documentation requirements.

Skills
  • Advertising strategies
  • Issue investigations
  • Billing resolutions
  • Schedule Management
  • Sales and marketing
  • Territory growth
  • Customer relationship development
  • Microsoft Office proficiency
  • Business Development
  • Documentation skill
  • Product and service sales
  • Store opening and closing
  • Point of sale operation
  • Cash Handling
  • Till counting
  • Risk Management
  • Analytical and Critical Thinking
  • Service Quality Standards
  • Payment Solicitation
  • Customer Relationship Management
  • Customer Locating
  • Payment Scheduling
  • Payment Processing
Work History
Account Specialist, 04/2021 - Current
United Natural Foods Inc Ridgefield, WA,
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Motivated team members to meet and exceed sales targets.
  • Proposed additional service options to clients to capitalize on upsell opportunities.
  • Supported key promotions by contacting established and potential customers to discuss offerings.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Exceptional computer skills
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Associate, 11/2020 - 04/2021
Xero Shoes Denver, CO,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
Assistant Manager, 08/2017 - 11/2020
Lumacorp Mesquite, TX,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Achieved recognition for contribution to store success by optimizing sales.
Manager, 02/2012 - 06/2017
Elwyn Chester, PA,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Directed staff and managed annual capital budget.
Education
: , Expected in
-
Lone Star College - Kingwood, TX,
GPA:
High School Diploma: , Expected in 06/2011
-
Summer Creek High School - Houston, TX
GPA:
Languages
Spanish :
:
Negotiated :
:

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Resume Overview

School Attended

  • Lone Star College
  • Summer Creek High School

Job Titles Held:

  • Account Specialist
  • Customer Service Associate
  • Assistant Manager
  • Manager

Degrees

  • High School Diploma

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