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Account Specialist Resume Example

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ACCOUNT SPECIALIST
Professional Summary
  • SENIOR LEVEL PRODUCTION MANAGEMENT PROFESSIONAL OPERATION MANAGEMENT EXPERTISE STAFF DEVELOPMENT AND LEADERSHIP BEST PRACTICES
  • Highly regarded Senior Level Production Professional with a track record of driving production performance and process improvements for high volume newspaper organizations.
  • Expertise in effectively managing fast-paced production environment while maintaining cost control and labor costs.
  • Proponent of aggressive business analysis and process improvement strategies that ensure optimized quality, production and output, while decreasing overhead costs and expenses.
  • Seeking a senior level production/operations management position with an organization that values strong leadership with a focus on employee development, lean operations and revenue growth.

Successful at revitalizing customer engagement and achieving dramatic growth with revolutionary strategies. Proficient in product monetization and mobilization approaches to boost long-term growth. Dedicated to meeting and exceeding [Industry] customer needs.

Skills
  • Commercial Printing Operations
  • Distribution and Logistics Planning
  • Strategic Planning and Execution
  • Train, Develop and Coach Staff
  • Persuasive and Effective Communicator
  • Build Consensus/Gain Trust of Others
  • Consistently Meet Production Deadlines
  • Thrive in a High Pressure Environment
  • Creative Thinking and Problem Solving
  • Maintain Labor Schedules/Forecasts
  • Employee Relations/Resolve Disputes
  • Budget and P&L Accountability
  • Work with Cross-Functional Teams
  • Maintain Insight into Industry Trends
  • P
  • Accounting, Persuasive
  • Photo, Press
  • Ad, Problem Solving
  • Advertising, Processes
  • Budget, Production Manager
  • Business Management, Production management
  • Coach, Promotion
  • Cost reduction, Purchasing
  • Creative Thinking, Quality
  • Customer service, Quality control
  • Driving, Quick
  • Employee Relations, Safety
  • Focus, Scheduling
  • Functional, Staff development
  • Hiring, Strategic Planning
  • Human Resources, Supervisor
  • Insurance, Teamwork
  • Leadership
  • Teambuilding
  • Logistics
  • Communicator
  • Newspaper
  • Operations management
  • Packaging
  • Performance management
Work History
Account Specialist | Allstate Motor Club - Arlington Heights, IL
  • Held roles as Senior Claim Representative and Account Specialist.
  • Recipient of the Allstate Insurance Chairman's Award for exceptional customer service and performance.
01/2005 - 01/2016Production Manager | Patriot News - Harrisburg, PA
  • Began tenure in role as a Packaging Foreman and gained quick promotion to Production Manager (2006).
  • Maintain oversight for production operations for this well-known newspaper organization with 60K in daily and 115K in Sunday circulation.
  • Instrumental leader in leading all facets of production including printing, assembly, inserts and circulation.
  • Provide critical support for all post-press production and ad insertion activities; support customer advertising programs by defining and ensuring that demographic and zone selections are compliant with end result goals.
  • Direct all operations initiatives for production goals including; scheduling, distribution, labor costs, purchasing, Human Resources, training and disciplinary actions as necessary.
  • Manage a diverse team of professionals tasked with press operations, production and assembly including 5 Supervisors and 20 staff members.
  • Spearhead aggressive cost reduction initiatives and reduce labor hours by 48% through cross-training, efficiency enhancement and production controls.
  • Maintain optimized production levels and ensure top level quality control despite cost and labor reductions.
  • Create a reenergized employee culture; improve communications, training and performance levels and develop an environment with a focus on teamwork, personal accountability and quality results.
01/1999 - 01/2004Shift Manager | Qualex Incorporated - Elgin, IL
  • Provided day to day leadership and oversight for this major commercial photo-refinishing business and managed Kodak Print Room and Paper Processing facilities, employing a team of 25 support staff.
  • Began as a Production Supervisor, achieved promotion to Shift Manager.
  • Ensured top level quality and production management results to meet stringent deadlines in a high pressure environment.
  • Energized staff commitment to quality and customer service; created and implemented standardized performance management programs to eliminate underperforming business practices and increase knowledge, productivity and efficiencies across the board.
  • Worked in a cross-collaborative environment to address and resolve production issues; implemented strict controls to eliminate paper and print waste.
01/1996 - 01/1999Newspaper Processing Supervisor | Daily Herald - Arlington Heights, IL
  • Led staff development, operations management, newspaper processing and insertion functions for this large newspaper organization with a Newspaper Processing team of 70 staff members.
  • Maintained complete accountability for all print quality, cost containment and production.
  • Served as main liaison between Processing and Distribution divisions to meet circulation deadlines.
  • Developed internal alliances to smooth production processes and work cross-collaboratively to take newspaper operations to a new level of efficiency.
  • Provided oversight for all hiring, training and employee relations; created and launched a new training program that significantly improved production results, while driving individual career growth and performance,.
  • Created a new performance-based incentive plan to transform employee culture and provide highly coveted rewards and perks based on personal accountability and results.
  • Monitored all processing areas to quickly address and resolve down-time; developed high standards for quality control, safety and OSHA compliance.
Education
06/1984Petus Ky University, Saigon, VietnamBachelor of Arts: Business Administration And Management
Certifications
Robert Morris College, Chicago, IL - Accounting Courses Northwestern University, Evanston, IL - Teambuilding Program DePaul University, Chicago, IL - Business Management Courses
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Resume Overview

Companies Worked For:

  • Allstate Motor Club
  • Patriot News
  • Qualex Incorporated
  • Daily Herald

School Attended

  • Petus Ky University

Job Titles Held:

  • Account Specialist
  • Production Manager
  • Shift Manager
  • Newspaper Processing Supervisor

Degrees

  • Bachelor of Arts : Business Administration And Management

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