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Account Specialist Resume Example

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BS
ACCOUNT SPECIALIST
Summary
P S Dependable Accounts Specialist recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.
Skills
  • Approach, Auditing, banking, Business Law, credit, financial, Financial Statement Analysis, team leadership, litigation, managing, processes, Strategic Management
  • Territory growth
Experience
06/2014 - CurrentAccount SpecialistRadius Global Solutions, USAA | Edina, MN
  • Complete knowledge and compliance of state and federal laws and regulations governing FDCPA Develop processes and tools to maintain a low risk approach while managing credit files of major banking institutions Implement financial strategies to achieve financial goals including effective use of consumer credit reports.
  • Devised and initiated corrective strategies to improve compliance.
  • Assessed potential risks, evaluated controls and conducted compliance testing.
  • Performed information system audits to manage internal controls and assess risks.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Provided suggestions to improve management control weaknesses.
  • Developed, defined and optimized approaches to handle account delinquencies, enhance recovery efforts and implement settlement programs.
  • Performed statistical analyses to identify trends, variations, patterns and insights.
  • Compiled and submitted regular reports to update senior management on operations and progress.
  • Created, implemented and optimized rules to reduce bank's exposure to fraud.
  • Established goals, policies and work standards to strengthen team performance and boost product results.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Attended training in topics such as credit management and civil court practices to maintain up-to-date knowledge.
  • Reviewed credit records to evaluate customer histories.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Achieved production goals by training new employees and incentivizing team members.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Located debtors by utilizing skip tracking and other strategies.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
  • Oversaw all store operations while generating up to $[Number] in monthly sales.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
  • Counted cash drawers and made bank deposits.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
  • Conducted [Timeframe] performance reviews to organize training and development for staff.
  • Oversaw general ledgers, accounts receivable and payable, payroll processing and reporting.
  • Managed financial operations, month-end reporting, financial schedules and reconciliations.
  • Developed and used predictive models for operational and business plans.
  • Developed and used predictive models for operational and business plans.
06/2012 - 03/2014Store ManagerBejou Fuel and Grocery | Bejou, MN
  • Supervised direct oversight and completion of daily operations, in addition to team leadership Accounted for all revenue and resolved any end of day discrepancies.
09/2009 - 05/2012Collection AgentThe Affiliated Group | Rochester, MN
  • Compliant with FDCPA among other state and federal laws Worked with multiple teams and developed collection strategies based on financial opportunities Collaborated with attorneys regarding litigation and bankruptcy purposes.
Education and Training
2018Bachelor of Science: Accounting
Bemidji State University | Bemidji, MN
Coursework in Financial Statement Analysis, Auditing, Strategic Management, and Business Law
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Resume Overview

Companies Worked For:

  • Radius Global Solutions, USAA
  • Bejou Fuel and Grocery
  • The Affiliated Group

School Attended

  • Bemidji State University

Job Titles Held:

  • Account Specialist
  • Store Manager
  • Collection Agent

Degrees

  • 2018 Bachelor of Science : Accounting
    Coursework in Financial Statement Analysis, Auditing, Strategic Management, and Business Law

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