LiveCareer-Resume

account service representative resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and efficient former Sr. Group Policy Service Representative with extensive experience in the insurance industry. Solid team player with upbeat-positive attitude motivated to maintain customer satisfaction and contribute to company success. Specializes in systems, quality, speed and process optimization.

Skills
  • Ability to learn quickly
  • Training and development
  • Computer proficient
  • Client-focused
  • Results-oriented
  • Data entry
  • Attention to detail
  • Meets production
  • Exceptional quality
  • Goal oriented
  • Customer Focus
  • Outbound
  • Accountability
  • Leadership
  • Medical terminology
  • Insurance terminology
  • Secure data practices
  • Customer service
  • Organization
  • Team building
  • Problem resolution
  • Adapt to change
  • Detail oriented
  • Relationship building
  • Good analytical and problem solving skills
  • Ability to multi-task, including interaction with customers while simultaneously documenting calls.
Experience
07/2022 to 06/2023 Account Service Representative Unitedhealth Group Inc. | Hilo, HI,
  • Maintained positive account relationships through regular contact and knowledgeable service for every need.
  • Entered and processed customers' orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues.
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Coordinated schedule of freight pickup and delivery appointments for customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated Oracle system with order specifics and customer details, preferences and billing information.
10/2020 to 06/2023 Head Bartender Hyatt Hotels Corp. | Kansas City, MO,
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Collected and organized daily till totals and tips.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
05/2018 to 10/2020 Senior Underwriting Support Assistant Mutual Of Omaha Insurance Company | City, STATE,
  • Determined level of acceptable risk by reviewing applications for health insurance coverage.
  • Evaluated accuracy and integrity of supplied information.
  • Quickly remedied customer issues via telephone and with email communication by responding to questions and inquiries within time service.
  • Exceeds production goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed and evaluated health applications to approve or deny coverage.
  • Entered data into underwriting database to track activity and progress.
  • Met business growth goals through collaboration with other departments.
  • Maintained positive working relationship with fellow staff and management.
  • Engaged customers and provided high level of service by carefully explaining details about documents and procedures.
  • Improved office operations, maintaining records, tracking data and promoting clear internal communications.
  • Offered information about policy and coverage details.
  • Pursued continued professional development through insurance workshops and courses.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers by email and through phone conversations.
  • Created new processes resulting in increased productivity and customer satisfaction.
01/2014 to 05/2018 Senior Group Policy Service Maintenance Rep. Mutual Of Omaha Insurance | City, STATE,
  • Processes new hire enrollments, changes in coverage and terminations of policies in a timely and accurate manner.
  • Improves customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
  • Monitors customer accounts to track outstanding issues and implement new solutions.
  • Assists customers by answering questions, addressing concerns and providing current account information.
  • Educates customers about products, pricing and policies to address and resolve issues.
  • Delivers fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provides sound customer service for routine inquiries, and may assist with more complex and sensitive cases as directed, or as appropriate.
  • Receives, researches, analyzes and handles routine incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates sensitive customer requests when necessary.
  • Places outgoing calls for inquiries on questions where information is not readily available on systems following appropriate research.
Education and Training
Expected in 05/2011 to to | General Studies Iowa Western Community College, Council Bluffs, Iowa, GPA:
Expected in 05/2009 to to High School Diploma | Tri-Center High School, Neola, Iowa, GPA:

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Resume Overview

School Attended

  • Iowa Western Community College
  • Tri-Center High School

Job Titles Held:

  • Account Service Representative
  • Head Bartender
  • Senior Underwriting Support Assistant
  • Senior Group Policy Service Maintenance Rep.

Degrees

  • Some College (No Degree)
  • High School Diploma

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