LiveCareer-Resume

account resolution specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
  • Dedicated, versatile, and detail-oriented individual with over three years of experience in diverse settings currently seeking a position as an administrative professional heavily favoring a healthcare setting.
  • Excellent problem-solver with the ability to handle multiple and concurrent tasks individually and with a team. Accomplished in achieving accuracy, productivity and quality standards on a consistent basis. Well-versed in account monitoring, investigations and documentation. Collaborative and organized team player familiar with successful account resolution strategies.
Skills
  • Database and Client Management Systems
  • Research and Analytical Skills
  • Verbal and written communication
  • Meticulous attention to detail
  • Task Prioritization
  • Schedule Management
  • Confidentiality and Data Protection
  • Document and File Management
  • Time Management
  • Problem Solving
  • Data Entry
  • Delinquent Account Notification
  • Updating Customer Accounts
  • Administration and Management
  • Payment Processing
  • Risk Management
  • Problem Investigation
  • FDCPA Compliance
  • Credit and Collections
  • Payment Solicitation
  • Negotiation and Resolution
  • Service Quality Standards
  • Payment Scheduling
  • Attention to Detail
  • Managing Delinquent Accounts
  • Financial Documentation
  • Customer Relationship Management
  • Debt Repayment Negotiation
  • Conflict Resolution
  • Analytical and Critical Thinking
  • Documentation Skills
  • Research Abilities
Experience
Account Resolution Specialist, 04/2022 to Current
University Of UtahMidvale, UT,
  • Set up plans to handle payments, payment plans and defaults on balances.
  • Completed documentation for actions and customer interactions.
  • Negotiated dispute resolution and communicated resolution status to customers.
  • Reviewed accounts with aging balances and contacted customers to review options.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Administrative Assistant, 08/2021 to Current
Palomar HealthPoway, CA,
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Organized paperwork including charts and reports for office and patient needs
  • Managed financial documentations, expense reports, and invoices
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Communicated with patients regarding payments on outstanding accounts
  • Conducted insurance verification and pre- authorizations and managed patient charts
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Audited customer files to verify medical necessity
  • Managed 300+ patients daily
Administrative Support III, 02/2015 to 03/2018
Chickasaw Nation IndustriesTulsa, OK,
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Organized paperwork such as charts and reports for office and patient needs
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria
  • Reviewed physician letters and corrected grammar and spelling errors
  • Developed and managed accurate and confidential patient records
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Supported office staff and operational requirements with administrative tasks
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Called patients to confirm scheduled appointments day in advance
  • Enhanced office productivity by handling high volume of callers per day
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Converted paper charts into digital files and uploaded to EMR system
Education and Training
High School Diploma: , Expected in 05/2003 to SouthcentralGSLabsSusitna Valley High School - Talkeetna, AK,
GPA:
: Computerized Accounting, Expected in to Charter College - Anchorage, AK
GPA:

1.5 years

Certifications
  • Administrative Support Training - [8 weeks]
,

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Resume Overview

School Attended

  • SouthcentralGSLabsSusitna Valley High School
  • Charter College

Job Titles Held:

  • Account Resolution Specialist
  • Administrative Assistant
  • Administrative Support III

Degrees

  • High School Diploma
  • Some College (No Degree)

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