Highly personable Customer Service Professional with over ten years of experience in account management, claims and sales processing, and call-center operations within the health care industries, travel, mortgage. Processing strong interpersonal skills with ability to multi-task and manage time efficiently. Excellent verbal and written communication skills, Proficient in Medical Terminology and ICD-9/CPT/HCPCS Coding. Exceeded established performance goals including but not limited to service, quality and productivity. Maintains appropriate level of company and client confidentiality in compliance with state and federal laws as well as company policy. Team player who has effectively built working relationships
Microsoft Word, Excel, Microsoft Knowledge, Access, Office, GE Centricity
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