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Account Representative Third Party Resume Example

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ACCOUNT REPRESENTATIVE THIRD PARTY
Summary

I'm a quick learner & a team player. 15 yr experience & proven track record of exceptional sales and Customer relations Ive also written scripts & trained classes of no more than 20. Sales associates IN&Outbound call center.

Personable and dedicated Customer Service Representative with extensive experience in Sales industry-leading. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Easily can handle fast paced call center. ***Able to work independently from home without supervision. I Also possess a quiet work space.

*HOME OFFICE *PRINTER *HOMEPHONE

*INTERNET

COMPUTER

*LANDLINE

Skills
  • Contract negotiation and closing tactics
  • Project management
  • Web technologies and services
  • Consultative sales
  • Customer relationship management
  • Sales expertise
  • Sales proposal creation
  • Prospecting skills
  • Credit card payment processing
  • Report creation
  • Shipping and receiving understanding
  • Quality assurance controls
  • Business development understanding
  • Microsoft Office expertise
  • Quality control
  • Retail sales customer service
  • Call center experience
  • Data evaluation
  • In-store support
  • Customer relations
  • Problem-solving abilities
  • Courteous demeanor
  • Technologically savvy
  • MS Office proficiency
Experience
Account Representative Third Party
City, StateCompany Name/Jan 2016 to Dec 2019
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Received and processed client payments, and updated accounts.
  • Conveyed updates regarding business proposals, contracts and current projects.
  • Expanded territory by successfully warm calling leadership and negotiating profitable contracts.
  • Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
Customer Service Agent
City, StateCompany Name/Jan 2014 to Nov 2016
  • Used contact management database to effectively qualify prospects for assigned sales representative within assigned territory.
  • Expanded territory by successfully cold calling retail leadership and negotiating profitable contracts.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
  • Managed high-volume of inbound and outbound customer calls.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Insurance Sales Representative
City, StateCompany Name/Jan 2007 to Dec 2009
  • Kept thorough records of customer details and previous sales.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Reached out to potential clients to schedule appointments.
  • Upsold products to policyholders and potential new clients.
  • Exceeded company sales goals for new policies.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Diminished project lags by effectively training employees on best practices and protocols.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Pursued continued professional development through insurance workshops, course and webinars.
Advertising Sales Representative
City, StateCompany Name/Mar 2000 to Dec 2004
  • Explained to clients how specific types of advertising helped promote customer products or services.
  • Participated in incentive programs and contests designed to support achievement of production goals.
  • Upsold advertising packages and options to customers by making outbound sales calls.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Used persuasive techniques to overcome objections and close new sales opportunities.
  • Helped customers design and layout spec ads.
  • Received company Employee Performance Award after maintaining record sales achievement of [Number]% growth [Number] straight months.
  • Managed and retained [Number] existing client accounts.
  • Negotiated pricing following company procedures to close sales with new advertisers.
  • Prospected and cold-called customers to develop new sales leads.
  • Leveraged market analytics to secure new clients in growing territories.
Education and Training
GEDCOMMUNITY ACTION PROGRAM Dec 1994City, State
Cosmetologist : Magician Total Cosmetology Training CenterJun 2009City, State
Associate of Arts: BEAUTY Total Cosmetology Training CenterDec 1995City, State
  • Ranked in Top [Number]% of class
  • Honor Roll [Semester and Year]
Associate of Applied Business: Business CommunicationsSpokane Valley Community College Jan 2010City, State
  • Completed continuing education in Business management
  • Completed professional development in CUSTOMER service Management
  • 3.8 GPA
Associate of Arts: Customer Service ManagementSpokane Community CollegeAug 2009City, State

Completed professional development in spreadsheet Microsoft word,typing

  • Major in Business Management
  • Completed coursework in Customer service, Excel and quality assurance
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Resume Overview

School Attended

  • COMMUNITY ACTION PROGRAM
  • Total Cosmetology Training Center
  • Spokane Valley Community College
  • Spokane Community College

Job Titles Held:

  • Account Representative Third Party
  • Customer Service Agent
  • Insurance Sales Representative
  • Advertising Sales Representative

Degrees

  • GED
    Cosmetologist : Magician
    Associate of Arts : BEAUTY
    Associate of Applied Business : Business Communications
    Associate of Arts : Customer Service Management

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