Account Representative/Showroom Sales Consultant Resume Example
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ACCOUNT REPRESENTATIVE/SHOWROOM SALES CONSULTANT
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 22 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Knowledgeable and dedicated customer service professional with extensive experience in Real Estate/Construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Account Representative/Showroom Sales Consultant, 09/2019 to Current
WillisKlein – City , STATE
WillisKlein – City , STATE
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Door Hardware and Plumbing products
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Listened to customer needs and desires to identify and recommend optimal products
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Assisted customers by answering questions and fulfilling requests
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Kept Showroom and Desk areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers with locating and choosing merchandise in any store department
- Sent completed entries to Builders for evaluation and final approval
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Developed and implemented sales strategies to increase revenue
- Maintained up-to-date knowledge of all available products
- Developed and deepened customer relationships to drive revenue growth
- Answered customers' questions regarding products, prices and availability
- Maintained friendly and professional customer interactions at all times
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Prepared and deliver customer sales quotes
- Worked independently with minimal supervision
- Contributed to team objectives in fast-paced environment
Licensed Real Estate Agent, Independent Contractor, 01/2003 to Current
Parker & Klein Real Estate – City , STATE
Parker & Klein Real Estate – City , STATE
- Evaluated market condition trends to understand competitive environments and assess current strategies
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Collaborated closely with clients to better understand entire project scope
- Developed network of related professionals to open up business opportunities
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction
Customer Client Specialist and Administrative assistant, 01/1998 to 01/2000
Fellon-McCord & Associates – City , STATE
Fellon-McCord & Associates – City , STATE
- Assisted the Vice-President in various multiple tasks
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Executed record filing system to improve document organization and management
- Created PowerPoint presentations for business development purposes
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Managed Microsoft Excel databases converting complex data into easy-to-interpret data
- Offered departmental administrative support
- Arranged rapid office equipment repair and maintenance with vendors
Manager /Corporate Trainer/Bartender, 01/1994 to 01/2000
Outback Steakhouse – City , STATE
Outback Steakhouse – City , STATE
- Trained and guided team members to maintain high productivity and performance metrics
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Supervisor of Employees
- Provided management with feedback regarding employee performance and training needs
- Trained new employees in specific job requirements
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Developed training programs to meet company objectives
- Collaborated with management to identify company training needs and scheduling
Education
Associate of Applied Science: Business ManagementJefferson Community College - City
- Dean's List
Accomplishments
Employee of the Year 1996 - Outback Steakhouse
Affiliations
National Association of Realtors (NAR)
Greater Louisville Association of Realtors (GLAR)
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Resume Overview
School Attended
- Jefferson Community College
Job Titles Held:
- Account Representative/Showroom Sales Consultant
- Licensed Real Estate Agent, Independent Contractor
- Customer Client Specialist and Administrative assistant
- Manager /Corporate Trainer/Bartender
Degrees
- Associate of Applied Science : Business Management
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