Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
To obtain a finance position that will allow me to demonstrate and utilize my audit and analytical skills to the fullest potential
Strong organizational skillsActive listening skillsSeasoned in conflict resolutionSharp problem solverCourteous demeanorInvoice processing
    Adaptive team playerEnergetic work attitudeTelephone inquiries specialistCustomer Service expertTelecommunication skillsCreative thinker
Work History
08/2015 to Current
Account Representative II Amazon.Com, Inc. Chesapeake, VA,
Audited account to resolve credit balances.Requested takeback and repayments of claims.Specialized in Medicare and Medicaid credit balance issues.Completed and submitted Medicare Quarterly Reports for the Cleveland Clinic. Maintained credit aging to less than 60 days. Created and sent refund checks and packets for insurance over payments. Created and worked spreadsheets to be figure out the most productive ways to maintain our work queues.Maintained Productivity well above department standard of 85% with 150% + productivity each month while maintaining 100% quality as well.

09/2013 to 08/2015
Patient Financial Service Representative Atlantic Health System Oakland, NJ,
Resolved billing issues having to do with diagnosis codes, procedure codes, non covered services, self administered drugs, contractual adjustments and other procedural practices.Informed patients about deductibles, co insurances, total out of pocket cost, and other insurance terms to help them better understand their insurance policies and explanation of benefits.Assisted patient with appointment dates and times.Informed patients and other callers on departments and routed calls to the correct department.
01/2013 to 02/2014
Customer Service Representative Sykes Enterprises Incorporated Lakeland, FL,
Answered 100+ calls per day for room reservations and rates.Kept records of room availability and guests\' accounts, manually or using computers.Assisted guests with any special requests during their visits.Increased hotel revenue, profits and market share through up sales.

08/2007 to 05/2012
Student Supervisor Mukilteo School District 6 Everett, WA,
Provided great customer service to students and staff at the University.Arranged set schedules and schedules changes for employees.Trained new hires on cash handling.Counted out and balanced drawers from other employees at the beginning and end of the day.
Expected in 2012
Bachelor of Arts: Criminal Justice
CSU Chico - Chico, CA
Expected in 2012
Bachelor of Arts: Psychology
CSU Chico - Chico, CA

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School Attended

  • CSU Chico
  • CSU Chico

Job Titles Held:

  • Account Representative II
  • Patient Financial Service Representative
  • Customer Service Representative
  • Student Supervisor


  • Bachelor of Arts
  • Bachelor of Arts

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