To obtain a finance position that will allow me to demonstrate and utilize my audit and analytical skills to the fullest potential
Strong organizational skillsActive listening skillsSeasoned in conflict resolutionSharp problem solverCourteous demeanorInvoice processing
Adaptive team playerEnergetic work attitudeTelephone inquiries specialistCustomer Service expertTelecommunication skillsCreative thinker
Account Representative II08/2015
to Current Cleveland Clinic – BOC - Independence,
OH Audited account to resolve credit balances.Requested takeback and repayments of claims.Specialized in Medicare and Medicaid credit balance issues.Completed and submitted Medicare Quarterly Reports for the Cleveland Clinic. Maintained credit aging to less than 60 days. Created and sent refund checks and packets for insurance over payments. Created and worked spreadsheets to be figure out the most productive ways to maintain our work queues.Maintained Productivity well above department standard of 85% with 150% + productivity each month while maintaining 100% quality as well.
Patient Financial Service Representative09/2013
to 08/2015 Cleveland Clinic – BOC - Independence,
OH Resolved billing issues having to do with diagnosis codes, procedure codes, non covered services, self administered drugs, contractual adjustments and other procedural practices.Informed patients about deductibles, co insurances, total out of pocket cost, and other insurance terms to help them better understand their insurance policies and explanation of benefits.Assisted patient with appointment dates and times.Informed patients and other callers on departments and routed calls to the correct department.
Customer Service Representative01/2013
to 02/2014 Marriott International – Solon,
OH Answered 100+ calls per day for room reservations and rates.Kept records of room availability and guests\' accounts, manually or using computers.Assisted guests with any special requests during their visits.Increased hotel revenue, profits and market share through up sales.
to 05/2012 CSU, Chico – Chico,
CA Provided great customer service to students and staff at the University.Arranged set schedules and schedules changes for employees.Trained new hires on cash handling.Counted out and balanced drawers from other employees at the beginning and end of the day.
Bachelor of Arts: Criminal Justice2012CSU Chico-
Bachelor of Arts: Psychology2012CSU Chico-