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account representative resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Loyal, tactical team builder and strategic planner with extensive background in account management. Highly knowledgeable in customer service.

Skills
  • Customer relationship management
  • Account reconciliation
  • Strategic account development and management
  • General ledger
  • Statement issuing
  • Adjustment posting
  • Credit and collections
  • Bill processing
  • Billing dispute resolution
  • Payment management
Experience
01/2018 to Current
Account Representative Mclane Columbia, SC,
  • Received and processed client payments, and updated accounts.
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Oversaw disputes resolution and reconciliation for client accounts.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Accepted and processed customer payments and applied toward account balances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Posted and adjusted payments from insurance companies.
  • Applied payments, adjustments and denials into medical manager system.
  • Submitted refund requests for claims paid in error.
  • Completed appeals and filed and submitted claims.
  • Evaluated accuracy of provider charges, including dates of service, procedures, level of care and diagnoses,
  • Collaborated closely with other departments to resolve claims issues.
  • Meticulously tracked and resolved underpayments.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
10/2009 to 12/2018
Administrative Assistant Lkq Corp Nampa, ID,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Conducted and initialized background checks for potential employees.
02/2005 to 09/2009
Hairstylist/Manager Great Clips City, STATE,
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Consulted with customers to understand needs and recommend professional services.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • During tenure, hired, developed and managed more than 20 team members.
  • Accountable for all staff development, budgeting and supply ordering.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Monitored business and personal expenses.
  • Consulted with customers regarding style objectives and upcoming events.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Increased business by developing innovative marketing programs.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Addressed customer problems quickly and according to service standards.
  • Promoted to leadership position after 1 year in position.
  • Resolved guest complaints.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Implemented successful marketing initiatives that brought in new revenue company-wide.
  • Consistently recognized by management for providing superior customer service.
  • Scheduled employees and oversaw customer appointment calendar.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
Education and Training
Expected in 05/1996 to to
: Cosmetology
Butler County Vo-Tech - Butler, PA,
GPA:
Expected in 05/1996 to to
High School Diploma:
Seneca Valley - Harmony, PA,
GPA:

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Resume Overview

School Attended

  • Butler County Vo-Tech
  • Seneca Valley

Job Titles Held:

  • Account Representative
  • Administrative Assistant
  • Hairstylist/Manager

Degrees

  • High School Diploma

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