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Account Representative/Collection Specialist Resume Example

Resume Score: 90%

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ACCOUNT REPRESENTATIVE/COLLECTION SPECIALIST
Summary
Business professional with over five years in the financial industry, over 12 years in the collection industry and 3 years in management. My Areas of expertise include: Strong Organization Skills Strong PC Skills
Highlights
  • Interpersonal Skills
  • Analytical Skills
  • Effective Organization
  • Conflict Resolution
  • Problem solving
  • Leadership Skills
Accomplishments
  • EDUCATION COMPUTER SKILLS HONORS
  • FSCJ-Real Estate Appraiser/Appraisal Cert Microsoft Office: Word, Excel, Outlook, 10 KEY, PowerPoint Awarded for: Top performer
  • Sarah T Reed/HS Diploma Windows XP, SHAW, HOGAN, Emerald, YOM HIGLAS, HIMR, FISS Awarded for top QA scores
Experience
Account Representative/Collection Specialist01/2014 to CurrentUS Auto CreditJacksonville, FL
  • Perform delinquent account collection calls as assigned by management.
  • Responsible for the proper completion, execution and submission of collection related transactions
  • Process modifications, extensions and due date changes
  • Responsible for following up and favorable resolution of: insurance claims; vehicle impounds; cancellation and collection of refunds for warranties, GAP and equipment variances
  • Skip tracing accounts for possible leads to find customers information to contact them
Loan Processing Manager07/2012 to 06/2014Highrise Financial CorpJacksonville, Florida
  • Developed and maintained work flow for all stages of the retail mortgage process including file input, processing, and closing. Work directly with Underwriting to ensure positive communication.
  • Work with providers to utilize applications to the fullest capacity, streamlined processes and procedures, and ensured accuracy and compliance
  • Analyzed, prepared, and trained for periodic updates to system software, and mentored operational staffing on training and implementation
  • Responsible for coaching, mentoring, and evaluating staffing at the branch levels which includes providing formalized methods for providing performance feedback to branch managers
  • Chair periodic loan operation meetings to discuss improvements, provide feedback, and resolve issues
Account Representative Collection Specialist01/2009 to 01/2012Wells Fargo Home Equity-JacksonvilleJacksonville, Florida
  • Minimized potential losses on delinquent loans by contacting the borrowers and insurers to work toward resolving the delinquency.
  • Skip traced accounts for possible leads to find customers information to contact them
  • Analyzed customer's situation and collateral risk to present alternative solutions including forbearance plans, repayment plans, modifications, assumptions, pre-foreclosure / short sales, and deed in lieu
  • Assist in identifying, negotiating, and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction.
Account Manager/ Collector01/2007 to 01/2009ARSJacksonville, Florida
  • Maintained a complete debt collection portfolio
  • Responsible for resolving collections on delinquent accounts
  • Helped borrowers come to a resolution that meets both their interests and the client's
  • Skip traced accounts for possible leads to find customers information to contact the
Account Manager/ Collector01/2005 to 01/2007GC ServicesJacksonville, Florida
  • Maintained a complete debt collection portfolio
  • Responsible for resolving collections on delinquent accounts
  • Helped borrowers come to a resolution that meets both their interests and the client's
  • Skip traced accounts for possible leads to find customers information to contact them
  • Make a minimum of 150 collection calls per day
  • Helped train and mentor team members
Account Manager/Collector01/2004 to 01/2005Enhanced Recovery CorpJacksonville, Florida
  • Maintained a complete debt collection portfolio
  • Made a minimum of 150 collection calls per day
  • Helped borrowers come to a resolution that meets both their interests and the client's
  • Skip traced accounts for possible leads to find customers information to contact them
  • Determined reasons for overdue payments and negotiate resolutions within guidelines.
Education
Diploma: SHAW, HOGAN, Emerald, YOMCOMPUTER SKILLS HONORS FSCJ-Real Estate Appraiser/Appraisal Cert Microsoft Office: Word, Excel, Outlook, 10 KEY, PowerPoint Awarded for: Top performer Sarah T Reed/HS Diploma Windows XP, SHAW, HOGAN, Emerald, YOM HIGLAS, HIMR, FISS Awarded for top QA scores
Skills
Accounts For, Collection, Leads, Loans, Account Manager, Collections, Credit, Delinquent Accounts, Foreclosure, Home Equity, Loss Mitigation, Mitigation, Sales, Satisfaction, Solutions, Clerical Loan, Closing, Coaching, File, Loan Processing, Mentoring, Mortgage, Retail, Retail Marketing, Retail Mortgage, Staffing, Training, Underwriting, Work Flow, Mentor, Auto Insurance, Claims, Insurance Claims, Skip Tracing, Payments, Leadership Skills, Organization Skills, Problem Solving, Appraisal, Appraiser, Excel, Hogan, Microsoft Office, Ms Office, Outlook, Powerpoint, Qa, Real Estate, Windows Xp, Word
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Resume Overview

Companies Worked For:

  • US Auto Credit
  • Highrise Financial Corp
  • Wells Fargo Home Equity-Jacksonville
  • ARS
  • GC Services
  • Enhanced Recovery Corp

Job Titles Held:

  • Account Representative/Collection Specialist
  • Loan Processing Manager
  • Account Representative Collection Specialist
  • Account Manager/ Collector
  • Account Manager/Collector

Degrees

  • Diploma : SHAW, HOGAN, Emerald, YOM

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