High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results. Skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving company goals. Flexible and hardworking with the
drive to succeed.
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Account Management, Customer Service, Process Improvement, Inside Sales (highlight $80,000 in 2 weeks), Accounts Receivable, Training and Development
Technology experience includes IBM, Microsoft, Sage (MAS, ACT), QXpress Software, QuickBooks, HighJump Software, CAPROD, Photoshop, HTML, Java Maintained School Wide IT Network, Practice Maintenance Procedures and Fault Resolution, Developed 3 year Strategic Plan and Implemented Staff/Student Development and Project Management
Receives and accurately processes all orders in a fast paced environment (via phone, fax, website, email and EDI from customers). Process internal orders for Marketing type orders, Project forms and Employee Purchase Program. Reconciles accounts by auditing transaction records - debit/credit, credit/rebills. Provides knowledgeable answers to questions regarding product, pricing, availability Set up customer accounts online, to allow for access for online ordering, invoices, returns and other account information Research status of customer orders and resolve discrepancies involving pricing, shipping and delivery. Review backorders on a twice daily basis, contact customers, and release backorders in accordance with the customer's request and corporate policies pertaining to freight. Complaint resolution in a proper manner in coordination with related departments Provide administrative support for sales team in the field. Acted as a liaison between outside sales representatives and accounts. Generate customized reports daily/weekly for customers and sales. Maintained friendly and professional customer interactions. Responded to all customer inquiries in a timely manner. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Fields an average of 60-120+ customer service calls per day. Trained new employees on company customer service policies and service level standards.
Cultivated current and prospective client relationships (East Coast and California Hospitals, Long Term Care (LTC), Group Purchasing Organization (GPO), Facility Maintenance Organization (FMO), National accounts). Generate profitable sales by fostering long-term relationships / Marketing / Enhance sales. Communicated with customers by telephone, fax, written letter, email and in person. Coordinated new account creation / Conduct customer needs analysis / Generated quotations; processed purchase orders; entered sales orders; monitored order fulfillment and delivery status. Collaborate with Engineers to ensure product functions correctly and/or submit Engineering Request Drove process improvement / Created training and process improvement materials / Support staff. Facilitated product improvement / Customer feedback. Managed warranty and non-warranty returns (RMA). Monitored First Article release and approval / revision progress. Maintained CRM (ACT) database / Restructured CRM database and established data integrity for (2000+) company records. Liaise with outside IT company / Troubleshooting. Collaborated with A/R to achieve current receivable status / Department liaison. Recorded daily sales order volume and expected revenue. Processed, evaluated and delivered sales order status and invoice history reports (MAS). Retrieved purchase orders from and recorded receipt to customers' Electronic Data Interchange services. Created and distributed post tradeshow letters (ASHE), Sales Trip marketing packages, Setting Appointments, Catalog / Flyer creation and distribution. Managed book-of-business annual holiday card distribution. Quality Assurance: Edited quotations and purchase orders generated by Sales Rep to ensure accuracy before processing. Conducted business to business telephone sales. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Executed daily cold calls to top level executives to increase client base. Emphasized product features based on analysis of customers' needs.
Produced quotations for current and prospective customers - mapping/property information. Accounts Receivable / Payment Processing via QuickBooks. Monthly collection calls and billing (sorting, collating). Billing and account queries / Remediation, Complaint. Resolution Collation of monthly invoices for Shrub and Fertilization customers. Scheduling of customers via QXpress Software. Received and screened a high volume of internal and external communications, including email and mail.Identified and resolved system and account issues. Implemented a consultative selling approach on all inbound calls. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Quoted prices, credit terms and other bid specifications.
Inputting and generating Sales Orders Answer, screen and direct phone calls and refer them to the proper person as needed (30 line). Mail Distribution: incoming and outgoing. General office filing and administrative tasks. Dispersed incoming mail to correct recipients throughout the office. Organized billing and invoice data for controllers. Developed and created a more effective filing system to accelerate paperwork processing. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Received and screened a high volume of internal and external communications, including email and mail.
Classroom teacher of all subjects. IT Facilitator Grade 1-9. Music teacher Grade 4-7.
Classroom teacher of all subjects
Head Teacher of Early Preschoolers. Manager of other teachers.
Major in Education - Minor in Art History, Psychology, Philosophy, Anthropology
All Subjects with Curriculum Implementation & Strategies (Early Childhood through Intermediate)
Multi-Task Management, 10-Key, Organizational Skills, Creative Problem Solving
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School Attended
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