Account Representative Resume Example
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ACCOUNT REPRESENTATIVE
Summary
Hardworking and reliable Customer Service Representative with strong ability in pay strong attention to detail and data entry. Offering communication, time management and flexibility. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
03/2019 to 06/2020
Account RepresentativeAir Products And Chemicals － Martinez , CA
- Conveyed updates regarding business proposals, contracts and current projects.
- Reviewed accounts for delinquencies and other ongoing issues.
- Reached out to customers to assess satisfaction levels and current needs.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
- Expanded territory by successfully warm calling leadership and negotiating profitable contracts.
- Received and processed client payments, and updated accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Answered 200+ inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Upheld privacy and security requirements established by The Department of Education regulatory agencies.
- Educated customers on special pricing opportunities and company offerings.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Consulted with customers to determine best methods to resolve serviceand billing issues.
12/2017 to 03/2018
Financial Specialist AssistantRaymour & Flanigan Furniture － Staten Island , NY
- Collaborated with H iring Manager and HR team to determine organizational needs and position requirements for potential employee candidates.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Gathered information and entered data into computer system.
- Maintained confidential information, such as pay rates, bonus targets and pay grades.
- Generated reports each day for senior leadership to use in making adjustments to business policies and plans.
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
- Received and submitted payments and applied amounts to residents balances.
- Worked with department managers to assess needs.
- Followed federal and state regulations when filing documents for staff.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Answered and directed incoming calls using multi-line telephone system.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Welcomed guests and clients in an upbeat and friendly manner.
12/2016 to 12/2017
Customer Service RepresentativeBreckenridge Grand Vacations － Breckenridge , CO
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Obtained information to resolve customer inquiries.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Greeted customers to help facilitate sports betting services, interfaced with customers to determine service needs and accurately inputted orders into electronic systems.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Assisted customers with questions and concerns.
- Answered + inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
- Investigated and resolved billing and service discrepancies.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Processed merchandise returns and exchanges.
01/2015 to 01/2016
BabysitterBrenda Watson － City , STATE
- Actively listened to parent directions and followed guidelines for all aspects of children's care.
- Assisted younger children with learning how to accomplish small jobs appropriate for their ages.
- Kept environments safe at all times and removed hazards.
- Provided healthy and nutritious snacks and meals according to individual needs.
- Helped older kids complete homework, school projects and chores.
- Carefully monitored children's play activities.
- Incorporated music and art activities to encourage creativity and expression.
Education and Training
2014
High School DiplomaFayetteville High School East － City, State
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Resume Overview
School Attended
- Fayetteville High School East
Job Titles Held:
- Account Representative
- Financial Specialist Assistant
- Customer Service Representative
- Babysitter
Degrees
- High School Diploma
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