Skilled Account Representative focused on maximizing revenues through effective sales strategies and solid follow-through. Ready to apply deep knowledge of customer service industry and leverage 11 years' experience in new position at United Concordia. Loyal, tactical team builder and strategic planner with extensive background in account management. Highly knowledgeable in customer service and data entry. Hardworking and reliable, highly organized, proactive and can work well independently or as a team.
Skills
Data entry
Conflict mediation
Payment processing
Customer relations
Contract negotiation expertise
Shipping and receiving understanding
Schedule mastery
Store maintenance
Credit card payment processing
Direct sales
High-energy attitude
Microsoft Office expertise
Call center experience
Project management abilities
Inbound and outbound calling
Product organization
Business development understanding
Transportation solution development
Technologically savvy
Active listening
Cross-functional collaboration
Experience
Account Representative, 02/2021 to Current Akzo Nobel N.V. – Warwick, ND,
Received and processed client payments, and updated accounts.
Increased sales volume by effectively managing accounts and product installations.
Routinely contacted account holders with balances over 30-90 days past due to resolve delinquencies.
Accepted and processed customer payments and applied toward account balances.
Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of numerous monthly invoices.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Reached out to customers to assess satisfaction levels and current needs.
Scheduling Coordinator, 09/2016 to 11/2018 Us Ecology, Inc. – Canton, OH,
Managed scheduling of all procedures, appointments and ultrasounds for a busy cardiovascular healthcare facility.
Monitored workflow and schedules to ensure timely delivery.
Set and confirmed customer appointments, procedures, testing, and ultrasounds.
Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team and healthcare professionals.
Trained and supervised team of five scheduling coordinators.
Developed effective scheduling processes to achieve production objectives.
Server, 01/2013 to 06/2018 Eagles Landing Restaurants – Charleston, SC,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Provided exceptional service to customers with over $1200 in personal sales at their establishment.
Collaborated with cooks to serve up food and beverage options. Never had to use a host or bus boy everything was done ourselves.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Calculated charges, issued table checks and collected payments from customers.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Processed customers' payments and provided receipts.
Shift Supervisor, 04/2010 to 01/2013 Giant Eagle – Obetz, OH,
Collaborated with team members to improve performance and implement training updates.
Completed opening and closing duties to facilitate business operations.
Inspected incoming supplies to conform with materials specifications and quality standards.
Trained numerous employees in effective work procedures and performance strategies to optimize operations.
Created and improved daily operational plans including production schedules and optimizing task flows.
Employed security and loss prevention strategies during shift to maximize safety.
Resolved customer complaints and reported issues to senior management.
Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Education and Training
High School Diploma: , Expected in 06/2010 Halifax Area High School - Halifax, PA GPA:
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