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Account Representative Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients, and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.

Skills
  • Contract negotiation and closing tactics
  • Sales proposal creation
  • Customer relationship management
  • Document control
  • Account reconciliation
  • Prospecting skills
  • Strategic account development and management
  • Web technologies and services
  • Report creation
  • Inbound and outbound calling
  • Data evaluation
  • Process optimization
  • Call center experience
  • Adaptive team player
  • Conflict mediation
  • Report generation
  • Clerical support
  • Office equipment proficiency
  • Problem-solving abilities
  • Customer relations
  • Project management abilities
Experience
01/2014 to 05/2019 Account Representative Akzo Nobel N.V. | Jakarta, ID,
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Increased sales volume by effectively managing over 1000 accounts and product installations.
  • Reached out to customers to assess satisfaction levels and current needs.
  • Received and processed client payments, and updated accounts.
  • Assessed customer needs and upsold products and services to maximize 100 sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered 1000+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Spearheaded account management for some of largest clients in midwest region.
08/2017 to 08/2018 Hostess Healthcare Services Group | Blairsville, GA,
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered telephone to provide dining information and take party reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Notified server after seating parties in section to facilitate prompt service.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
01/2009 to 12/2015 Case Manager Medstar Health | Wheaton, MD,
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Reviewed and recorded progress of patients.
  • Coordinated resources from diverse providers for intervention plans.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Managed all logistics for abuse and neglect cases from start to finish.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Liaised between injured workers and hospital staff to organize treatment and after-care services.
  • Documented plans, findings and results and submitted to employers and insurance carriers.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Coordinated between various entities to manage cases.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
Education and Training
Expected in | Medical Assisting Everest Collge , Saint Louis , GPA:

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Everest Collge
Job Titles Held:
  • Account Representative
  • Hostess
  • Case Manager
Degrees
  • Some College (No Degree)

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