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Account Representative Resume Example

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ACCOUNT REPRESENTATIVE
Career Focus
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Dedicated team player Time management Professional and mature Strong problem solver Results-oriented Self- directed Meticulous attention to detail Resourceful Accomplishments Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Promoted to Assistant Manager after 12 months of employment. Promoted to Studio Manager after 2 years of employment. Promoted to Photography/Sales Training Specialist at our Corporate Office. Passed all levels of Photography training to become a certified Photographer. Highlights Professional and mature Self-directed Strong interpersonal skills Meticulous attention to detail Accomplishments Results-oriented Time management Resourceful Dedicated team player Promoted to Management Team after 12 months of employment.
Summary of Skills
  • Strong interpersonal and communication skills
  • Team building
  • Complex problem solving
  • Staff development
  • Adaptable
  • Leadership mentoring
  • Conflict resolution
  • Supervision and training
Accomplishments

People Management:

  • Promoted to Management after 12 months of employment
  • Created training processes for 3 separate divisions.Developed several training manuals and conducted new hire training seminars weekly.
Professional Experience
Account Representative
March 2014 to Current Fireman's Fund Insurance Company － O'Fallon, MO
  • Process personal insurance change requests for agents in a proficient timely matter.
  • Issue new business policies ensuring the risk is within my processing parameters.
  • Process new business quotes for agents and return them within 24 hours.
  • Effectively work in a team environment.
  • Process endorsements efficiently and resolve problems.
Traffic Coordinator
September 2013 to Current Charter Media － St. Louis, MO
  • In this position my responsibilities include entering sales orders for two sales offices.
  • Entering schedules for commercials that play on Charter cable networks.
  • Running reports for sales offices.
  • Entering orders into AdSails and Eclipse and making sure the sales match in both systems.
Business Specialist
October 2012 to April 2013 CPI Corporation － St. Louis, MO
  • In this position, my responsibilities included all aspects of running the Business department in the corporate office.
  • Ensured all of our Business Clients received their Business portraits on their FTP site on time.
  • Created detailed instructions for the studios to properly pose the subjects for their Business portraits.
  • Dialed into the Studio in order to transfer the images from studio to the Clients sites.
  • Ensured all customer service issues were addressed properly within 24 hours and Clients were happy with their experience.
Training and Development Administrative Assistant
December 2009 to September 2012 CPI Corporation － St Louis, MO
  • In this position responsibilities included ordering supplies, creating spread sheets, coding bills, gathering images for newsletter and planning training meetings.
  • Set-up travel for anyone traveling in the department.
  • Set-up and arranged training classes.
  • Found locations for annual sales meetings for 200+ people, searched for team building activities for the meetings and created daily schedules for the trainee's.
  • Set-up travel for 200+ meeting attendee's once a year.
  • Spoke to area hotels to get discounts for purchasing multiple rooms and conference rooms.
Photography/Sales Training Specialist
July 2003 to September 2009 CPI Corporation － St Louis, MO
  • In this position I was responsible for evaluating each Studios Photography.
  • Accomplished monthly training calls with each Manager to review their photography.
  • Reviewed photography quality.
  • Reviewed poses were safe and appropriate.
  • Discussed how to improve the photography in their Studio.
CORPORATE FIELD TRAINER
June 2010 to July 2010 CPI Corporation － St Louis, MO
  • In this position I traveled Monday through Friday for seven weeks conducting Train the Trainer classes and.
  • Lead integration of new technology, training studios on all aspects of transitioning from film to digital technology.
  • Responsible for Train the Trainer Classes.
  • Developed and implemented training plans for 28 individual districts.
MANAGER/DISTRICT TRAINER/PHOTOGRAPHER
June 1995 to July 2003 CPI Corporation － St Louis, MO
  • In this position my responsibilities included all aspects of running a store location.
  • Responsible for training new Studio Managers and District Managers coming into the organization.
  • Accomplished conducting Train the Trainer classes each time a new process or software was introduced to the organization.
  • Managed 21 employees within one store location Directed training/recruitment/staff development initiative to maximize productivity and revenue potential through development of a sales team Created weekly schedules based off of performance and business needs to maximize revenue potential Trained new District Manager and Studio Managers entering the company Trained all managers within the district on new processes and software implemented by the company Administered daily operations to ensure policies and programs were followed and understood by all employees Worked closely with CEO with technology changes and implementation throughout the company.
ASSISTANT MANAGER/PHOTOGRAPHER
September 1992 to June 1995 CPI Corporation － St Louis, MO
  • Responsible for assisting in training classes during the holiday season.
  • I also Photographed customers and walked them through the entire sales process.
  • Assisted in training and developing studio employees to ensure studio was up to high standard in customer relations and company profitability.
  • Ensured all customer service issues were addressed properly within 24 hours and with positive outcomes.
SALES ASSOCIATE/ PHOTOGRAPHER
October 1991 to September 1992 CPI CORP CPI Corporation － St Louis, MO
  • Cultivated Strong relationships with clients through high customer satisfaction standards.
  • Performed call campaigns, contacting 50+ clients weekly.
Education
High School Diploma : Business and Management Business Management, 1991 McClintock High School St. Charles Community College － Tempe Saint Peters, AZ MO, USA

Business and Management Business Management
degree : Business, Present Kaplan University

Currently enrolled full-time with a GPA of 3.9 to receive an Associate of Applied Science in Business Administration Degree. Graduate February 2015, have 80 credit hours thus far.
GPA: GPA: 3.9
Skills

Customer relations, Customer satisfaction, Insurance, Team building, Quality.

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Resume Overview

Companies Worked For:

  • Fireman's Fund Insurance Company
  • Charter Media
  • CPI Corporation
  • CPI CORP CPI Corporation

School Attended

  • McClintock High School St. Charles Community College
  • Kaplan University

Job Titles Held:

  • Account Representative
  • Traffic Coordinator
  • Business Specialist
  • Training and Development Administrative Assistant
  • Photography/Sales Training Specialist
  • CORPORATE FIELD TRAINER
  • MANAGER/DISTRICT TRAINER/PHOTOGRAPHER
  • ASSISTANT MANAGER/PHOTOGRAPHER
  • SALES ASSOCIATE/ PHOTOGRAPHER

Degrees

  • High School Diploma : Business and Management Business Management , 1991
    degree : Business , Present

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