account representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Career Focus
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Dedicated team player Time management Professional and mature Strong problem solver Results-oriented Self- directed Meticulous attention to detail Resourceful Accomplishments Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Promoted to Assistant Manager after 12 months of employment. Promoted to Studio Manager after 2 years of employment. Promoted to Photography/Sales Training Specialist at our Corporate Office. Passed all levels of Photography training to become a certified Photographer. Highlights Professional and mature Self-directed Strong interpersonal skills Meticulous attention to detail Accomplishments Results-oriented Time management Resourceful Dedicated team player Promoted to Management Team after 12 months of employment.
Summary of Skills
Strong interpersonal and communication skills
Team building
Complex problem solving
Staff development
Adaptable
Leadership mentoring
Conflict resolution
Supervision and training
Accomplishments
People Management:
Promoted to Management after 12 months of employment
Created training processes for 3 separate divisions.Developed several training manuals and conducted new hire training seminars weekly.
Professional Experience
Account Representative, 02/2014 - Current Akzo Nobel N.V. – Gurugram, IN,
Process personal insurance change requests for agents in a proficient timely matter.
Issue new business policies ensuring the risk is within my processing parameters.
Process new business quotes for agents and return them within 24 hours.
Effectively work in a team environment.
Process endorsements efficiently and resolve problems.
Traffic Coordinator, 09/2013 - Current Aaa Auto Club – Maryville, TN,
In this position my responsibilities include entering sales orders for two sales offices.
Entering schedules for commercials that play on Charter cable networks.
Running reports for sales offices.
Entering orders into AdSails and Eclipse and making sure the sales match in both systems.
Business Specialist, 10/2012 - 04/2013 Chubb – OH, State,
In this position, my responsibilities included all aspects of running the Business department in the corporate office.
Ensured all of our Business Clients received their Business portraits on their FTP site on time.
Created detailed instructions for the studios to properly pose the subjects for their Business portraits.
Dialed into the Studio in order to transfer the images from studio to the Clients sites.
Ensured all customer service issues were addressed properly within 24 hours and Clients were happy with their experience.
Training and Development Administrative Assistant, 12/2009 - 09/2012 CPI Corporation – City, STATE,
In this position responsibilities included ordering supplies, creating spread sheets, coding bills, gathering images for newsletter and planning training meetings.
Set-up travel for anyone traveling in the department.
Set-up and arranged training classes.
Found locations for annual sales meetings for 200+ people, searched for team building activities for the meetings and created daily schedules for the trainee's.
Set-up travel for 200+ meeting attendee's once a year.
Spoke to area hotels to get discounts for purchasing multiple rooms and conference rooms.
Photography/Sales Training Specialist, 07/2003 - 09/2009 CPI Corporation – City, STATE,
In this position I was responsible for evaluating each Studios Photography.
Accomplished monthly training calls with each Manager to review their photography.
Reviewed photography quality.
Reviewed poses were safe and appropriate.
Discussed how to improve the photography in their Studio.
CORPORATE FIELD TRAINER, 05/2010 - 06/2010 CPI Corporation – City, STATE,
In this position I traveled Monday through Friday for seven weeks conducting Train the Trainer classes and.
Lead integration of new technology, training studios on all aspects of transitioning from film to digital technology.
Responsible for Train the Trainer Classes.
Developed and implemented training plans for 28 individual districts.
MANAGER/DISTRICT TRAINER/PHOTOGRAPHER, 06/1995 - 07/2003 CPI Corporation – City, STATE,
In this position my responsibilities included all aspects of running a store location.
Responsible for training new Studio Managers and District Managers coming into the organization.
Accomplished conducting Train the Trainer classes each time a new process or software was introduced to the organization.
Managed 21 employees within one store location Directed training/recruitment/staff development initiative to maximize productivity and revenue potential through development of a sales team Created weekly schedules based off of performance and business needs to maximize revenue potential Trained new District Manager and Studio Managers entering the company Trained all managers within the district on new processes and software implemented by the company Administered daily operations to ensure policies and programs were followed and understood by all employees Worked closely with CEO with technology changes and implementation throughout the company.
ASSISTANT MANAGER/PHOTOGRAPHER, 09/1992 - 06/1995 CPI Corporation – City, STATE,
Responsible for assisting in training classes during the holiday season.
I also Photographed customers and walked them through the entire sales process.
Assisted in training and developing studio employees to ensure studio was up to high standard in customer relations and company profitability.
Ensured all customer service issues were addressed properly within 24 hours and with positive outcomes.
Cultivated Strong relationships with clients through high customer satisfaction standards.
Performed call campaigns, contacting 50+ clients weekly.
Education
High School Diploma: Business and Management Business Management, Expected in 1991 - McClintock High School St. Charles Community College - Tempe Saint Peters, AZ MO GPA: Status -
Business and Management Business Management
degree: Business, Expected in Present - Kaplan University - , GPA: Status -
Currently enrolled full-time with a GPA of 3.9 to receive an Associate of Applied Science in Business Administration Degree. Graduate February 2015, have 80 credit hours thus far.
: , Expected in - - , GPA: GPA: 3.9 Status -
Skills
Customer relations, Customer satisfaction, Insurance, Team building, Quality.
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Resume Overview
School Attended
McClintock High School St. Charles Community College