Account Representative resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Experienced Account Representative knowledgeable about invoicing, payment processing and account updates. Specializing in pursuing delinquencies and resolving customer issues. Motivated Account Representative skilled at developing and deepening customer relationships to drive consistent growth. Offering 10+ years of experience in sales and customer service. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Overdue Balance Detection
Customer Relationship Management
Financial Documentation
Automated Account Review
Terms Review and Enforcement
Damage Claims
Training and Teaching
Basic Mathematics
Clear Communication
Organizational Skills
Time Management
Paperwork Processing
Work Planning and Prioritization
Work History
Account Representative, 07/2013 - Current Aqua Finance – San Francisco, CA,
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
Analyzed accounts for delinquencies and other ongoing issues.
Proposed available products and solutions to meet diverse requirements.
Contacted customers to assess satisfaction and current needs.
Managed over 10 accounts and product installations to increase sales volume.
Purchasing Coordinator, 07/2013 - Current Builders Firstsource, Inc. – Garner, NC,
Monitored all purchase requisitions and handled adjustments with vendors.
Created purchase orders and had each signed by production managers.
Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Reviewed proposals, qualified vendors and recommended optimal suppliers.
Verified delivery of correct materials amounts to production pallets at right time.
Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
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