Account Representative resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Account Representative knowledgeable about invoicing, payment processing and account updates. Specializing in pursuing delinquencies and resolving customer issues. Motivated Account Representative skilled at developing and deepening customer relationships to drive consistent growth. Offering 10+ years of experience in sales and customer service. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Overdue Balance Detection
  • Customer Relationship Management
  • Financial Documentation
  • Automated Account Review
  • Terms Review and Enforcement
  • Damage Claims
  • Training and Teaching
  • Basic Mathematics
  • Clear Communication
  • Organizational Skills
  • Time Management
  • Paperwork Processing
  • Work Planning and Prioritization
Work History
Account Representative, 07/2013 - Current
Aqua Finance San Francisco, CA,
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Proposed available products and solutions to meet diverse requirements.
  • Contacted customers to assess satisfaction and current needs.
  • Managed over 10 accounts and product installations to increase sales volume.
Purchasing Coordinator, 07/2013 - Current
Builders Firstsource, Inc. Garner, NC,
  • Monitored all purchase requisitions and handled adjustments with vendors.
  • Created purchase orders and had each signed by production managers.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Verified delivery of correct materials amounts to production pallets at right time.
  • Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
Shift Supervisor, 03/2011 - 07/2013
Planet Fitness Inc. Graham, NC,
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Delivered successful training to more than 10 employees during 2 years tenure, educating on successful work processes and productivity strategies
Stock Manager, 06/2008 - 03/2011
Food City Dandridge, TN,
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Conducted research to address shipping errors and packaging mistakes.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Set up displays of merchandise to market new products to customers.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
High School Diploma: , Expected in 06/2011
Marshall High School - Falls Church, VA
Spanish :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Marshall High School

Job Titles Held:

  • Account Representative
  • Purchasing Coordinator
  • Shift Supervisor
  • Stock Manager


  • High School Diploma

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