LiveCareer-Resume

account representative resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

knowledgeable in a few fields ,as a specialist payment processing and account updates. Specializing in pursuing delinquencies and resolving customer issues.

self-motivated leadership professional helpful in expanding network in being brand ambassador . Skilled at introducing products, educating clients, and implementing pricing strategies.

help boosting brands through one-on-one interactions with customers. Specialization in event coordination and promotional event management. Effective collaborating with others and also working independently. Lastly an

Enthusiastic Assistant background in problem solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones helping with social media on a number level of tasks.

Skills
  • Great team player
  • Microsoft word and Microsoft XL
  • Quick and determined in problem solving
  • Strong Communication skills
  • Computer experience
  • Documentation
  • Fast worker
  • Microsoft word
  • Navigation
  • Problem solving
  • Quality assurance
  • Time Management
  • Document control
  • Blogging
  • Client relationship management
  • Coordination
  • People skills
  • Relationship building
  • Calendar Management
  • Schedule and calendar management
  • Product and service understanding
  • Strong problem solver
  • Meeting planning
  • Able to handle more then one task at a time
Education and Training
Maricopa Community Colleges - Mesa Community College Mesa, AZ Expected in 2015 GED : - GPA :
Experience
Bertelsmann - Account Representative
Morrisville, NC, 05/2018 - Current
  • Knowledge of the services being offered.
  • Working with multiple systems while assisting a client (Up to 10 at a time).
  • Knowledge of healthcare and state services.
  • Time Management Skills.
  • Ability to “Read” Customers to assist them with their needs.
  • Computer experience.
  • Make inbound and out bound calls.
  • Completes call within handle time.
  • Maintain a high-volume workload within a fast paced environment.
  • Being able to assist with contracts that have been signed
  • Handle escalations as needed.
  • Handle time critical issues.
  • Maintained time sensitive records and created reports.
  • Performed quality assurance and reported incidents/errors
  • Works with several vendors.
  • Being able to handle clients money with the loan
  • Help resolve issues those in need who will end up losing the loan/car
  • Always maintain a respectful and positive attitude with client.
  • Processed customer account changes using softwear .
  • Managed accurate and adequate cash stock and inventory balances.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated benefits for each caller to determine service needs and address concerns.
Leaffilter North, Llc - Assistant to Tiktok Influencer
Saint Augustine, FL, 03/2020 - 05/2021
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Implemented strategic plan to grow social media audiences for key demographics.
  • Identified trends through assessment of competitor activities.
  • Assisted with any type of small task
  • Helped take pictures with lighting and driving to locations
  • Helped promote platform and think of new ways to grow as influencer
Phoenix Times - Brand Ambassador
City, STATE, 02/2018 - 05/2019
  • Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
  • Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
  • Took high-quality photographs of products to support social media campaigns.
  • Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers .
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Promoted Diffrent products by educating customers and prospects about offerings.
  • Developed and implemented strategic, social media marketing plan.
  • Monitored client accounts for questions and feedback to provide exceptional experience for customers.
  • Wrote and uploaded blog posts and articles to drive traffic to client sites.
Lauren’s Institute For Education - Applied Behavioral Analysis
City, STATE, 08/2013 - 01/2017
  • Teach clients any daily living skill that is requested by parents or state.
  • Multiple clients in a day.
  • Constant communication and correspondence with Parents and Coworkers and state
  • Assist with Fine motor skills.
  • Find the underline behavior to strive for the success of independence
  • Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
  • Identified and analyzed delays in student progression toward set goals and implemented, in collaboration with other team members, optimum changes to stimulate student success.
  • Treated and improved reading and academic skills and adaptive learning skills, including fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality and job competence.
  • Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
  • Designed and implemented rehabilitation plans for patients with cognitive dysfunctions.
  • Interviewed patients to obtain comprehensive medical histories.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

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Resume Overview

School Attended

  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • Account Representative
  • Assistant to Tiktok Influencer
  • Brand Ambassador
  • Applied Behavioral Analysis

Degrees

  • GED

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