Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Restaurant professional with seven years in FOH and BOH operations. Sales professional with 6 months of hands on sales training. Superior customer service and interpersonal skills. Talented in creating a warm, friendly, and welcoming atmosphere for both patrons and co-workers. Proficient in working in a fast-paced environment, and great with animals of all shapes and sizes. High customer volume and cash handling background.

Core Strengths

Highly responsible and reliable Point of Sale (POS) system High-volume operations Upbeat, outgoing, and positive Works well under pressure Exceptional interpersonal skills

  • Awarded "Employee of the Month" in 2014 and 2015.
  • Generated a 10% increase in beer sales by making appropriate food-pairing suggestions to guests.
Work Experience
Account Representative, 04/2015 - Current
Bertelsmann Alhambra, CA,
  • Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
  • Makes telephone calls and in-person visits and presentations to existing and prospective customers
  • Plans and organizes personal sales strategy by maximizing the Return on Investment for the merchant.
  • Coordinates sales effort with marketing, sales management, accounting, and logistics.
  • Creates contracts and responsible for retrieving them back from merchant in a timely fashion.
  • Presents ideas, strategies, and certain tools to merchants in order to create value around the product.
  • Handles inbound calls from merchants with comments/complaints and ensures merchant is always satisfied with their campaign.
Server, 03/2014 - 03/2015
Worlds Of Fun Sandusky, OH,
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Delivered exceptional, friendly and fast service.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Completed opening and closing checklists according to set standards.
  • Hand-washed dishes and glassware thoroughly.
  • Provided high quality service.
Lead Bartender, 01/2011 - 04/2014
Marriott Vacations Worldwide Montgomery, TX,
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Prepared coffee and espresso drinks.
  • Collected money and made change.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Processed cash, credit card and voucher payments.
  • Stopped service to any adult furnishing alcoholic beverages to a minor.
  • Ensured that alcohol was consumed in designated areas only.
  • Upheld a high standard of cleanliness in all work areas.
  • Maintained bar stocks, replenishing daily as necessary.
  • Stocked beer and wine coolers.
  • Performed closing duties including cleaning, sanitizing and replenishing.
  • Cleaned and filled ice bins.
  • Changed beer kegs.
  • Made engaging connections with guests to create loyalty.
  • Four years bartending experience.
  • Created a list of signature drinks that increased bar revenue by 30%.
Shift Supervisor, 08/2009 - 12/2010
Sterigenics Corona, ,
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Developed and maintained exceptional customer service standards.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned bars, work areas, and tables.
  • Performed dishwasher duties.
  • Prepared regular and gluten-free pizzas.
  • Performed opening and closing duties including sanitizing and cleaning restaurant.
  • Performed debit/credit and cash handling.
  • Ran end of day for both cash registers and made frequent runs to the bank to deposit checks for restaurant and receive change.
  • Stocked and rotated products, stocked supplies, and paper goods in a timely basis.
  • Transferred supplies and equipment between storage and work areas.
  • Washed, peeled, cut, and seeded fruits and vegetables.
  • Communicated with customers regarding orders, comments, and complaints.
Educational Background
High School Diploma: , Expected in 2009
Rio Salado Community College - Tempe, AZ

Exceptional interpersonal skills, customer

service skills, POS training, exceptional sales training,

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School Attended

  • Rio Salado Community College

Job Titles Held:

  • Account Representative
  • Server
  • Lead Bartender
  • Shift Supervisor


  • High School Diploma

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