LiveCareer-Resume

account representative resume example with 9+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Experienced and outgoing professional, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic with ability to work well independently or in team environments. Authorized to work in the US for any employer
Skills
  • Administrative support (10+ years)
  • Multi-database management
  • Customer service experience (15+ years)
  • Excellent written and verbal
  • Call Center experience (4+ years) communication skills
  • Data entry specialist (3+ years)
  • Working remotely and independently (3+
  • Purchasing (1+ years)
  • Accounts payable and receivables
  • Meeting, appointment and travel
  • High volume inbound and outbound calls arrangement
  • Recruiting
  • Onboarding
  • Trainer (9+ years) years)
  • Microsoft Word
  • PowerPoint
  • Excel
  • Data Mining
  • Meeting Facilitation
  • Auditing
  • Multi-line Phone Systems
  • Account Management
  • Account Management, Database management, Purchasing
  • Accounts payable, Email, Recruiting
  • Accounts receivables, Filing, Routing
  • Administrative, Insurance, Sales
  • Administrative support, Inventory, Scheduling
  • Ask, Materials, Technical support
  • Auditing, Meeting Facilitation, Telephone
  • Bookkeeping, Meetings, Phone
  • Budget, Excel, Phones
  • Bi, Mail, Trainer
  • Call Center, Office, Travel arrangements
  • Communication skills, Power Point, Typing
  • Credit, PowerPoint, Excellent written
  • Clients, Word
  • Client, Microsoft Word
  • Customer service experience, Payables
  • Data entry, Phone Systems
  • Data Mining, Presentations
Work History
Account Representative, 01/2017 - Current
Dominion Enterprises Grenada, MS,
  • Provided administrative duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting visitors, typing and handling incoming mail, independently.
  • Served as liaison between upper-level management for Hertz and AAA Insurance Auto Club Group.
  • Maintained exceptional relationships with the client.
  • Provided car rental expertise to the client and mutual customers for insurance claims.
  • Managed special projects addressing compliance and metrics concerns.
  • Ask questions to understand the customers' needs and priorities, and then problem-solve to offer products/services, and/or resolve customer complaints.
  • Organized sales visits to local vendors, increasing brand awareness and exceeding quarterly revenues.
  • Handled incoming and outgoing mail, phone and email correspondence.
  • Used Word, Excel, and Power Point to prepare reports and presentations.
  • Answered high-volume, multi-line phones inbound calls and made outbound calls for reservations inside the call center.
  • Coordinated with accounts receivables/payables to resolve past due invoices.
  • Met frequently with highest levels of management to preserve client's satisfaction.
Administrative Assistant, 07/2015 - 01/2017
Engineering Consulting Services, Ltd. Chesapeake, VA,
  • Created purchase orders for new building material inventory and office supplies.
  • Coordinated and managed the auditing of all inventories on a bi-annual basis.
  • Worked independently and reported to manager and senior level management team.
  • Performed bookkeeping duties and collections on credit and cash accounts, in excess of $100,000+.
  • Both accounts payable and receivables.
  • Performed administrative duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, filing, scheduling maintenance and cleaning services and sorting incoming and outgoing mail.
  • Used Word, Excel, and Power Point to prepare memos, reports, presentations, agendas, and meeting minutes.
  • Processed daily check and credit card transactions, along with bank deposits.
  • Planned and facilitated large corporate events, within budget.
  • Answered and placed inbound and outbound calls to clients, debtors and creditors.
  • Organized business meetings including invites, minutes, technical support, ordering food/beverages, and distributing materials.
Supervisor, 08/2010 - 04/2014
Infosys Overland Park, KS,
  • Reported directly to the manager of the Data & Operations Services department and managed a team of ten employees.
  • Completed high-volume data entry and data mining tasks with accuracy and efficiency.
  • Answered high-volume, multi-line phones inbound calls and made outbound calls for the call center.
  • Asked questions to understand the clients' needs and priorities, and then problem-solve.
  • Organized and managed special projects.
  • Provided ongoing administrative duties, including phone and email correspondence, etc.
  • Utilized Word, Excel, and Power Point to prepare reports, presentations, agendas, etc.
  • Facilitated monthly meetings, including food, travel arrangements and social events.
  • Monitored and approved timecards and administered disciplinary actions as needed.
Education
Bachelor of Arts: Business Administration, Expected in
-
Andrews University - Berrien Springs, MI
GPA:
Status -

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Resume Overview

School Attended

  • Andrews University

Job Titles Held:

  • Account Representative
  • Administrative Assistant
  • Supervisor

Degrees

  • Bachelor of Arts

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