(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Productive and focused Administrative leader offering 17 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency. Efficiently support projects with well-coordinated and performance-driven strategies for information and document management. Maximize financial and operational compliance with expert Medical knowledge. Excellent relationship-building and planning abilities.

  • Vendor relationships
  • Account reconciliation
  • Reliable and trustworthy
  • People skills
  • Customer service
  • Work ethic
  • Invoicing and billing
  • Goal-oriented
  • Issue and conflict resolution
  • Project planning
  • Leadership
  • Friendly, positive attitude
  • Conflict resolution
  • Multitasking
  • First Aid/CPR
  • Critical thinking
  • MS Office
  • Training & Development
  • Processes and procedures
Education and Training
Baker College, Jackson MI Jackson, MI, Expected in 05/2010 Bachelor of Science : Health Services Administration - GPA :
Western High School Parma, MI Expected in 06/2000 High School Diploma : - GPA :
Mount Sinai Medical Center Of Miami Beach - Account Receivables Specialist
Miami Shores, FL, 03/01/2 - Current
  • Processed customer payments and set up payment plans.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Performed administrative tasks to support strategic initiatives.
  • Generated, mailed and monitored invoices.
  • Posting Insurance Payments and rejections.
  • Worked bad address accounts.
  • Processed Medical Records Request.
21St Century Oncology - Supervisor
Weaverville, NC, 07/2019 - 01/2021
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 20 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Developed position rotation to support continuous improvement and operator development.
  • Created training manual for employees to use as reference guide.
  • Taking the Lead on Project Planning for my 3 departments.
  • Developing a Call Center and Cosmetic Retail Services
  • Answering Multi System phone lines
  • Processing Payroll and Time off Request
Sidley Austin Llp - Surgical Coordinator
Houston, TX, 05/2006 - 07/2019
  • Checked patient insurance and collected pre-authorizations from providers.
  • Worked with operating facilities to schedule procedures on behalf of 4 Vascular surgeons, 2 Open Heart Surgeons, 1 Thoracic Surgeon.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Distributed treatment and procedural information to patients.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Located scheduling barriers and implemented appropriate solutions.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Scheduled follow-up appointments as designated by physician.
  • Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
  • Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
Foot Hospital - Billing Specialist
City, STATE, 05/2004 - 07/2006
  • Investigated and resolved issues to maintain billing accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Reviewed and submitted workers' compensation claims.
  • Processed refunds on credit balances to maintain positive account relationships.
  • Added current information to accounts, including demographic, personal and payment details.
  • Researched reimbursement and appeals to quickly and effectively resolve claims.

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School Attended

  • Baker College, Jackson MI
  • Western High School

Job Titles Held:

  • Account Receivables Specialist
  • Supervisor
  • Surgical Coordinator
  • Billing Specialist


  • Bachelor of Science
  • High School Diploma

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