Productive and focused Administrative leader offering 17 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency. Efficiently support projects with well-coordinated and performance-driven strategies for information and document management. Maximize financial and operational compliance with expert Medical knowledge. Excellent relationship-building and planning abilities.
Skills
Vendor relationships
Account reconciliation
Reliable and trustworthy
People skills
Customer service
Work ethic
Invoicing and billing
Goal-oriented
Issue and conflict resolution
Project planning
Leadership
Friendly, positive attitude
Conflict resolution
Multitasking
First Aid/CPR
Critical thinking
MS Office
Training & Development
Processes and procedures
Education and Training
Baker College, Jackson MIJackson, MI, Expected in 05/2010 – –Bachelor of Science:Health Services Administration - GPA:
Western High SchoolParma, MIExpected in 06/2000 – –High School Diploma: - GPA:
Experience
Mount Sinai Medical Center Of Miami Beach - Account Receivables Specialist Miami Shores, FL, 03/01/2 - Current
Processed customer payments and set up payment plans.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Interfaced with customers to bring accounts current with suitable repayment plans.
Performed administrative tasks to support strategic initiatives.
Generated, mailed and monitored invoices.
Posting Insurance Payments and rejections.
Worked bad address accounts.
Processed Medical Records Request.
21St Century Oncology - Supervisor Weaverville, NC, 07/2019 - 01/2021
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached and mentored 20 staff members through constructive feedback to develop long-term career goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted employee evaluations and reviews.
Developed position rotation to support continuous improvement and operator development.
Created training manual for employees to use as reference guide.
Taking the Lead on Project Planning for my 3 departments.
Developing a Call Center and Cosmetic Retail Services
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