Researching and resolving internal and external inquiries concerning account status.
Responsible for advertising, hiring, training, and supervision of all staff in the daycare.
General Manager07/2004 to 08/2008Aldi FoodsWesterville, OH
Oversaw the day-to-day operations of a 40,000 square foot retail stores; implementing cost control programs; maintaining profitability on razor-thin profit margins; and sustaining competitiveness in a saturated market, procure materials and respond to demand.
Oversaw store operation, distribution center and our supply chain system.
Oversaw new store development and constrictions.
Administer and manage human resources.
Provide proven financial management skills and compliance with legal regulations.Lead and couching our store managers.
Established budgets, strategic business plans and accountable for achieving business objectives.
Planned, marketed, executed sales and marketing plans.
Formulates and recommends strategies to improve the competitive position for the customer.
Increased sales monthly.
Reduced shrinkage 33% and increased productivity 25%.
Knowledge of grocery business.
Lead, nurture, and foster the professional development of team members.
Managed, strengthened, integrated, and grew internal and external relationships.
Ensured that stores operate according to the standards set by corporate to maximize sales and profitability.
Provided leadership, teaching, development, motivation and direction to store managers and their teams.
Provided a positive work environment to managers and their teams.
Excellent problem solving skills.
Owner/Businesses Entrepreneur01/2003Fast Trip Mini MartColumbus, OH
Initiated a business startup; Responsible for the overall direction, coordination, evaluation and performance of the store, including Operations, Customer Service, Human Resources, Information Technology, Office Support and Finance.
Held full P&L management responsibility.
Fosters and maintains the key relationship with the customer in order to meet expectations and to ensure clarity of direction on cost, quality, productivity, and service goals.
Ensures exceptional customer service and solid customer relationship by exceeding pre-defined goals and implementing processes to deliver quality, time sensitive - cost effective supply chain solutions.
Customer service oriented.
Negotiating with vendors, created strategic revenue enhancement initiatives, developed special programs, built customer loyalty, and networking.
Monitoring and analyzing market demands and changing demographics,.
Merchandising, developed business proposals, analyzed financial statements, controlled costs, and managed inventory.
Implemented supply chain management, competitive positioning, pricing, and customer service.
Attention to detail throughout stores.
Use computerized inventory software system to research and reconcile inventory discrepancies.
Work closely with Manufacturing, Distribution and Supply Chain to insure perpetual inventory system is timely and accurate.
Plan, monitor, and report results of cycle counts and physical inventories.
Education and Training
M .B.A: Business AdministrationMt. Vernon Nazarene
UniversityMt. Vernon, OH.Business Administration
B.B.A: EconomicsMarshall UniversityHuntington, WVEconomics Defense Acquisition University- Cost Analysis, Earn Value Management,
System Planning RD&E, Intermediate System Acquisition, and Systems Acquisition
accounting, Advertising, A/P, Attention to detail, Auditing, Budgets, budget, business plans, business startup, clerical, competitive, Cost Analysis, cost control, credit, Customer Service, direction, expense reports, Finance, financial, financial accounting, financial management, financial statements, Forecasting, great plains accounting, hiring, Human Resources, Information Technology, inventory, Inventory Control, processing of invoices, Team Building, leadership, legal, lesson plans, analyzing market, Market Analysis, marketing plans, market, Marketing, materials, Merchandising, Microsoft dynamics, Office, Negotiating, negotiation, networking, payables, payroll, policies, positioning, pricing, problem solving skills, processes, profit, Profit and Loss, proposals, quality, recording, Researching, research, retail, Retail Management, Sales, strategic, supervision, Supply Chain, supply chain management, teaching, variance analysis, Vendor Management