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Account Manager Salesforce Administrator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Recently, I have had the privilege of working for The Krazy Coupon Lady on the Sales Team as an Account Coordinator. I have over eight years of sales and customer service experience; it started in restaurants, and that has led me to where I am today. Over the last year, I have built Salesforce from the ground up, maintained client relationships, traveled to expos, ran, and managed multiple programs, and much more.

I have also supported marketing campaigns and the sales team by building numerous case studies, managing Salesforce, writing and approving contracts, and creating process between Sales, Marketing, and both Campaign teams.

Experience
Account Manager & Salesforce Administrator, 03/2019 to Current
Hei Hotels & ResortsHerndon, VA,
  • Partnered with project management teams on the development of scope and timelines.
  • Secured long-term accounts by identifying client needs, providing recommendations, and delivering products on time.
  • Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts, and subcontractor licenses.
  • Updated account plans based on changing markets, customer conditions, and competitor activity.
  • Established contracts, including pricing structures and service terms.
  • Designed new salesforce solutions, when needed.
  • Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization.
  • Specified user access levels for each database segment to protect database integrity and company information.
  • Developed and implemented security initiatives to protect important company data.
  • Wrote scripts and processes for data integration and bug fixes.
  • Partnered with the marketing team to align sales strategy with brand messaging across all communication channels.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Performed monthly, quarterly, and yearly system maintenance by handling security verifications of all systems and processes.
  • Examined established systems for invoicing, accounting, reporting, and data abilities and provided updates to the Executive Teams.
Catering Sales Manager, 11/2018 to 03/2019
AramarkCity, STATE,
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Streamlined new market entry processes by developing and implementing a forecast order system.
  • Researched and capitalized on emerging opportunities to build the business and expand customer base.
  • Exceeded sales goals and improve profitability by aligning sales strategies and business plans with market trends.
  • Created and finalized quotes to complete deals between companies, vendors, and customers.
  • Discussed qualifications and specialties of catering teams, sharing referrals, and testimonials of satisfied clients.
  • Worked with chefs to prepare custom menus, including meals and beverages.
  • Gathered customer requirements and worked with the catering team in implementing specifications.
  • Analyzed market trends and competitor deals for attractive proposal preparation.
  • Scheduled, organized, and led food tastings to facilitate selections and surpass expectations.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Interviewed, hired, and supervised back of house staff.
  • Completed regular line checks to maximize quality assurance.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Training Manager/Lead Bartender, 09/2014 to 11/2018
The Cheesecake FactoryCity, STATE,
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Monitored team leader incentive and motivational programs.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
  • Created testing and evaluation procedures to assess performance before, during, and after training sessions.
  • Oversaw hiring, training, and development of kitchen employees.
  • Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
  • Trained workers in every restaurant position, including food preparation, money handling, and cleaning roles.
  • Developed and implemented strategies to enhance team performance, improve processes, and increase efficiency.
  • Checked identification of customers to verify age requirements needed for the purchase of alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks, and supplies to drive a high volume of sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Collected food, wine, and appetizer orders from patrons and promoted upsell items.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Kept close track of bar tabs and transferred open tabs to the dining area seamlessly, smoothing process for the wait staff.
  • Stocked bar with beer, wine, liquor, and related supplies.
  • Multitasked to meet customer, business operations, and server's needs with minimal errors or delays.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance, and customer relationships.
Skills
  • Database analysis
  • Database administration
  • Communications
  • Organization
  • Supervision
  • Team management
  • Team building
  • Project organization
  • Administrative support
  • Staff development/training
  • Brand management
  • Account management
  • Persuasive communication expertise
  • Cross-functional collaboration
Education and Training
Cosmetology: Cosmetology Education, Expected in 10/2013
Remington College - Webster - Webster TX,
GPA:
: , Expected in
Boise State University - Boise, ID
GPA:
High School Diploma: , Expected in 05/2011
Rocky Mountain High School - Meridian, ID
GPA:

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Resume Overview

School Attended
  • Remington College - Webster
  • Boise State University
  • Rocky Mountain High School
Job Titles Held:
  • Account Manager & Salesforce Administrator
  • Catering Sales Manager
  • Training Manager/Lead Bartender
Degrees
  • Cosmetology
  • Some College (No Degree)
  • High School Diploma

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