account manager inside sales resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Dedicated account manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Skills
Consultative sales approach
Regional sales and support
Product demonstrations and presentations
Cold calling expertise
Full-cycle sales process
Telephone sales
Competitive product reviews
Strategic Planning
Upsell opportunities
Employee mentoring
Excellent communication skills
Key relationship management
Rookie of the Quarter Q2, 2022
Experience
06/2021 to CurrentAccount Manager, Inside SalesCc3 Solutions | Middleton, WI,
Cultivated and strengthened customer relationships to drive revenue growth.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Contacted new and existing customers to discuss product and service solutions.
Initiated sales correspondence, preparing and presenting professional bids to customers.
Leveraged computer system to input customer orders and pricing information.
Consulted with customers to aid selection and purchase of products that met needs.
Collaborated with team members to determine strategic sales approaches.
Negotiated contracts and closed agreements to maximize profits.
Sourced new opportunities to introduce products and services to potential customers.
02/2019 to 02/2021Front End SupervisorWegmans Food Markets | Clarence, NY,
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Connected with customers to provide assistance and collect feedback to optimize operations.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed customer complaints and rectified issues to complete satisfaction.
Welcomed large volume of guests and improved overall customer service.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
11/2015 to 04/2017Front End SupervisorWegmans Food Markets | Corning, NY,
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Taught junior employees proactive strategies to meet operational and sales goals.
Managed customer complaints and rectified issues to complete satisfaction.
Input customer data into reservation systems and updated to reflect room changes.
02/2013 to 04/2016ServerBenchmark Senior Living | Danbury, CT,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Trained new employees on restaurant procedures and plating techniques.
Served food and beverages to patrons and immediately remedied issues with orders.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Education and Training
Expected in 05/2019 to to Bachelor of Arts | Political Science And GovernmentTennessee State University, Nashville, TNGPA:
Dean's List
Awarded Fredrick C. Branch Naval ROTC Scholarship, United States Marine Corps
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