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Account Manager & Co-Founder Resume Example

Resume Score: 80%

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KP
ACCOUNT MANAGER & CO-FOUNDER
Professional Summary

Results-focused Account Success Manager with strength in analytical comprehension and executing high sales priority initiatives successfully. Proficient in collaboration, enhancing technical highly-matrixed sales operations systems, and completing multifaceted projects on time and within quota. Leverages customer-centererd best practices to achieve a practical balance of quality and speed in sales.

Software Proficiencies

Agile, PMI, MS Office, Planisware, SQL, AWS, Jira, SCRUM, MS Windows, Excel, SaaS, SLA's, Browserstack, B2B, B2C, Google Analytics, Salesforce, Hubspot, CRM, Word, Powerpoint, Sharepoint, Quickbooks, Kronos, Oracle, Zoom, Microsoft Teams, Trello, Zoom, Google Hangouts, Team Foundation Server.

Skillsets
  • Full-cycle sales
  • C-Suite & Vendor Management
  • Up-sell & Cross-sell
  • Relationship Management
  • Channel Management (CRM)
  • Customer and account management
Professional Experience
Account Manager & Co-Founder / Company Name - City, State10/2018 - Current

Implement Team Foundation Server in collaboration with Cheif Technical Officer and Chief Operating Officer to build out a restaurant hiring app connecting job seekers and hiring managers in the industry to qualified jobs instantly. Communicate effectively with remote teams; including internationally, using Slack, Trello, AWS, Zoom, and Google Hangouts. Manage lean start-up budget of $100,000 and established NPV using Excel and Quickbooks.

  • Identify sales opportunities for company expansion, solution innovation up-sell, support program up-sell, and new solution cross-sell.
  • Engage with existing customers to strengthen well-established relationships.
  • Work with Product Managers to create effective customer strategy communication pipelines with key-accounts.
  • Broaden and deepen client involvement with CTO and Product Development Team.
Account Manager & Co-Founder / Company Name - City, State10/2015 - 10/2019

Charged with leading a consulting team consisting of more than 12 elaborate and custom client projects at one time using Agile and SCRUM methodologies. Generated more than $10.5mil in client revenue by completing sales cycles on time and to 100% satisfaction.

  • Crafted and executed on cross-functional communications strategies for sales team and onboarding.
  • Perform regular cadence of business reviews with customers, surfacing customer needs and mapping Ignite's value proposition to those needs.
  • Created sales consultative best practices to help facilitate the closing of a client contract and build on existing client business.
  • .Generated accurate quotes to keep even flow of business growth attracting and retaining clients.
Account Manager / Company Name - City, State01/2018 - 09/2018

Increased customer success by 25% by building out a new sales cyle pipeline across two departments IT and PE. Used ERP implementation and Agile methodologies to build out customer objective road-map to ensure accurate milestones and benchmarks.

  • Helped to push the envelope on best-in-class sales cycle and client discovery practices, worked with leadership to improve the process of vetting new opportunities.
  • Developed, updated and communicated robust and predictable sales strategies utilizing enterprise and commercial planning systems.
  • Responsible for end-to-end management and delivery of business development material across multiple departments including IT, Product Engineering and Marketing.
  • Supported communication of sales strategy coordination and key deliverables.
  • Proactively presented on sales success, risks, and new opportunities to leadership regularly.
Account Manager / Company Name - City, State01/2014 - 01/2017

Maximized revenue by $112,000 by creating a new operational efficiency road-map for business partners using SCRUM methodologies and PM tools like Trello, Slack, and Team Foundation Server to build out custom Program Management tracking system.

  • Proposed and developed new programming ideas and special features to drive audience engagement.
  • Proactively identified deviations from schedule/budget and any other issues, evaluating options and implementing optimal solutions.
  • Worked with team leads to develop concepts & insights that can be translated into executable activities/projects.
  • Supported Program Governance at enterprise level to ensure risk & issue were effectively managed.
  • Proposed and developed new programming ideas and special features to drive audience engagement.
Accomplishments
  • Reduced annual operating costs @ Birchstand by $112,000 by implementing Six Sigma principles.
  • Secured more than 52% of bids quoted, resulting in a 25% increase in company revenue.
  • Recipient of the Best Manager Award @ KPike Consulting Solutions 2017.
  • Successfully built more than six successful lean start-up companies over seven years with total revenues equalling $10.5+ million.
Education
Northeastern University - City, StateMaster's: Education Management

GPA: 3.95

Colby-Sawyer College - City, StateBachelors: Business Administration, PsychologyGPA: 4.0
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Northeastern University
  • Colby-Sawyer College

Job Titles Held:

  • Account Manager & Co-Founder
  • Account Manager

Degrees

  • Northeastern University - City, State Master's : Education Management
    Colby-Sawyer College - City, State Bachelors : Business Administration, Psychology

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