account liaison resume example with 13 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Motivated, reliable individual who thrives on opportunities to learn and grow. Achieved demonstrated successful growth within the territory I serve. As a Registered Nurse, I have cared for patients at the bedside and also behind the scenes working close at hand with multi-disciplinary team members to provide the best outcome for each patient. I feel that throughout my experiences in a variety of patient care settings, I have the ability to utilize that knowledge to assist with the continued exceptional care and growth of the Somerset/Johnstown areas.
Experience
Account Liaison, 09/2021 - Current Promedica Senior Care – Silver Spring, MD,
Named as a consistent top performer for the region by exceeding monthly targets, growing census to an all-time high and setting new records within the territory.
Successfully managed account load of hospice customers in Somerset, Bedford, Cambria and Blair County region, building lucrative relationships with clients.
Built and strengthened relationships with key accounts to promote satisfaction and drive sales.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Care Manager/Utilization Management Nurse, 06/2015 - 10/2021 Blue Ridge Healthcare System, Inc.. – Morganton, NC,
Responsible for evaluating the medical necessity and appropriateness of services using working knowledge of InterQual and clinical judgement.
Perform regular and ongoing reviews of admissions, length of stays, services performed, and consults obtained.
Reviewing cases and in collaboration with multi-disciplinary personnel to determine appropriate status, treatment and planning needs for discharge.
Compliant with Medicare guidelines and criteria per COPs.
Orientation and supervision of new staff to ensure a successful training period
Utilizing and navigating various portals to obtain authorizations and contacting any necessary health plans for notifications, determinations, continued stay reviews, etc.
Determined medical necessity and cost-effectiveness of services through utilization review processes.
Provide written notice to patients according to Medicare guidelines.
Written communication to Home Health with referrals as well as nursing homes, Home IV companies, DME companies and other services identified after collaboration with patient and family.
Completion of PASRR’s and MA51’s.
Ongoing communication with the patient/family to determine most appropriate discharge planning needs.
Problem solving between Care Management, Social Work departments and other inter-disciplinary team members on difficult discharges
Verbal and/or written communication to various department leaders and/or administration to collaborate on identified patients with barriers to discharge.
Coordinated support services and optimized communication between healthcare workers and patients.
Coordinated resources from diverse providers for intervention plan
Determined and coordinated appropriate level of care to meet individual patient needs.
Collaborated with various healthcare providers to facilitate delivery of services.
Informed patients and families of treatment options and at-home care strategies to reduce unnecessary readmissions.
Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team to decrease length of stay and readmission rate.
Documented plans, findings and results and submitted to employers and insurance carriers.
Wound, Ostomy and Continence Nurse, 07/2012 - 06/2015 Blue Ridge Healthcare System, Inc.. – Valdese, NC,
Caring for and providing advanced wound care and pressure ulcer prevention for patients along with education on these topics to patients and/or families.
Providing education and support to new and current ostomy patients.
Coordination of care with multidisciplinary teams and medical staff along with discharging facilities to provide optimal patient results.
Built the documentation layout in Paragon for wound findings and provided education to the nursing staff.
Developed and implemented policies and procedures in PolicyStat.
Provided educational classes to all nursing staff hospital wide during the re-orientation process.
Provided education to local nursing schools by lecturing in the classroom ath the college and students shadowing to learn wound classifications, pressure ulcer staging and basic wound care.
Assist the wound clinic and home health with care in complex cases.
Development of a skin champion team for the nursing staff to utilize as a resource.
Cared for patients with various wounds caused by injuries, medical treatments and diseases.
Classified wounds using staging system based on visual evaluation of affected tissue.
Educated patients, family members and caregivers on findings, recommendations and care of the wound.
Communicated with patient, family and physician when starting or adjusting treatment.
Worked with healthcare teams to assess patients, manage wounds and monitor healing.
Managed draining wounds by wound vac, drainage appliance or other methods as necessary.
Minimized patient skin breakdown by devising and carrying out skin care plan.
Coordinated care with charge nurse and other staff through daily communication.
Conducted wound assessments for patients and documented information.
Provide post-surgery treatment for patients with ostomies including detailed step by step appliance removal and reapplication along with care of the stoma and diet to facilitate patients returning to a productive lifestyle.
Worked as a Wound, Ostomy and Continence RN at Memorial Medical Center, which is a 545 bed facility.
Orientation for this position included a six week training course at the outpatient wound clinic, learning the various stages and treatments of wounds and various skin issues.
Assisting the medical staff and collaborating with multi-disciplinary teams to determine appropriate treatments.
Training continued at Memorial Medical Center under the direction of a certified Ostomy Nurse.
Working with functioning fistulas and ostomies with assessment of output and containment.
Treating a variety of wound types and skin conditions.
Determined a plan of care by assessment of the patient’s skin and reviewing the patient’s past medical history, current medications, diet and activity.
Recommendation of appropriate treatments, deterioration or changes of the wound or failure of treatment reported to the physician.
Med-Surg Registered Nurse, 07/2009 - 07/2012 Memorial Medical Center – City, STATE,
Cared expertly for individuals with wide array of medical issues such as pulmonary, cardiology and infectious disease patients.
Medication administration, surgical and non-surgical dressing changes.
Facilitated admissions, discharges and transfers; participated in discharge planning by coordinating care with multidisciplinary team.
Recorded any action or behavior of clinical significance in and ongoing communication with physicians, when necessary.
Developed and implemented individualized care plans to meet each patients' unique needs.
Improved care outcomes with proactive education, communication and guidance for patients and family members.
Delivered physician-ordered treatments and monitored responses to quickly spot complications and side effects.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
Education and Training
: BSN, Expected in - Capella University - Minneapolis, MN GPA: Status -
Dean's List Honoree
Diploma: Registered Nurse, Expected in 06/2009 - Conemaugh School Of Nursing - Johnstown, PA, GPA: Status -
Two-year accredited program approved by Pennsylvania State Board of Nursing •1,000+ hours of clinical practicum
: Nursing, Expected in - Allegany College of Maryland - Cumberland, MD GPA: Status -
Certifications
2020 Case Management Certification, ACMA
2015 Wound Care Certification, Wound Care Education Institute, NAWCO
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