LiveCareer-Resume

account liaison resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am an experienced healthcare administrator with extensive clinical experience. I am looking to expand my knowledge within the medical field and use my education and experience to add value to a hardworking team. I am a reliable, hardworking, punctual individual who is a fast learner who takes on challenges and is open to and appreciative of all feedback.

Skills
  • Account management
  • Professional bedside manner
  • Clinical documentation
  • Data entry
  • Microsoft Office
Experience
10/2020 to Current Account Liaison Promedica Senior Care | Cape Coral, FL,
  • Work directly with the field team to obtain the necessary information required to begin testing and assist with obtaining patient specimen.
  • Successfully manage account load of 20+ customers in the Northeast regions, building lucrative relationships with clients.
  • Use of excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Upheld compliance, quality and service standards.
  • Established and enforced sales goal requirements to boost team success.
08/2019 to 09/2020 Intake Coordinator Advocates | Shrewsbury, MA,
  • Accurately enters patient information to an electronic health system, HIPAA compliant, work with a team of professional individuals to ensure patient information is thorough and complete.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Compiled physical and digital documents, charts and reports.
  • Assist with order fulfillment to ease operations and support administrative and healthcare staff.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Processed paperwork and secured confidential information.
  • Managed average of 50 patients per day and processed new claims utilizing appropriate adjudication system.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
08/2018 to 03/2019 Medical Assistant Catholic Medical Center | Manchester, NH,
  • Rooming patients, obtaining vital signs, inputting patient demographics, EMR, injections, blood draws, prescription refills, insurance verification, prior authorizations, complete supply orders, incoming and outgoing faxes, assisting in family practice and pain management settings, etc.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
04/2018 to 08/2018 Administrative Medical Assistant Envision Healthcare | Union, NJ,
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed front office customer service, appointment management, incoming telephone calls, billing and administration tasks to streamline workflow.
  • Helped patients complete paperwork and explained processes and procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
Education and Training
Expected in to to Diploma | Medical Assistant Pima Medical Institute, Mesa, AZ, GPA:
Certifications
  • AHA BLS, LBW Training Center - 2021
  • HIPAA Training - 2021

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Resume Overview

School Attended

  • Pima Medical Institute

Job Titles Held:

  • Account Liaison
  • Intake Coordinator
  • Medical Assistant
  • Administrative Medical Assistant

Degrees

  • Diploma

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