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account executive care coordinator rn resume example with 16 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Customer-oriented, strategic-thinking sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Self-motivated with exceptional interpersonal skills to establish rapport and productive working relationships with patients, team members, Physicians and management. Multi-tasking leader with expertise in expanding network connections, persuasively introducing services/products. Strongly connected with the medical community in Springfield with strong ability to leverage connections to increase revenue and attain new accounts.

Skills
  • Multidisciplinary team collaboration
  • Compassionate client care
  • Case management
  • Employee retention strategies
  • Hospital coordination
  • Census goals
  • Patient relations
  • Performance metrics
  • Healthcare delivery
  • Tactical planning
  • Business Planning
  • Customer Relationship Management (CRM)
  • Market research and analysis
  • Territory growth
  • Business development
  • Customer needs assessment
Experience
03/2022 to Current
Account Executive - Care Coordinator RN Roze Room Hospice San Bernardino, CA,
  • Attended various networking events to identify sales opportunities and build relationships.
  • Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
  • Revived dormant accounts by re-establishing relationships with key decision-makers.
  • Helped develop marketing materials and ideas to increase referrals.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
  • Studied and researched competitive landscape and emerging technologies to position brand in marketplace.
12/2021 to Current
Clinical Care and Marketing Director Ati Metals Monaca, PA,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Sought out key decision-makers and tailored solutions to address business challenges.
  • Input data into CRM system to manage existing portfolios and potential leads.
  • Acted as main point of contact in matters relating to client concerns and needs.
08/2019 to 12/2021
Account Exectuive Intrepid Hospice City, STATE,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Increased yearly sales by cultivating customer relations and resolving service requests.
  • Formulated plans to expand business operations, growing overall territory and client base.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
  • Developed actionable improvements for existing processes and presented to management.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Input data into CRM system to manage existing portfolios and potential leads.
  • Sought out key decision-makers and tailored solutions to address business challenges.
08/2017 to 08/2019
Hospice RN Case Manager Intrepid Hospice City, STATE,
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
  • Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
  • Delivered respectful, compassionate care to each patient and family through dedicated listening, kind words and life review.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
12/2006 to 12/2014
GM / Co-Owner / Founder CrossFit Springfield / CrossFit Springfield East City, STATE,
  • Directly responsible for leveraging exceptional communication and leadership abilities while overseeing and directing day-to-day business operations.
  • Managed key activities including budgeting, marketing and promotions, customer service, employee hiring/discipline, and developing effective individual and group training programs.
  • Upheld a positive image of the company while actively contributing to customer service objectives and quality standards by evaluating results, addressing needs, and analyzing/responding to customer and team feedback.
  • Oversaw staffing, hiring, and scheduling needs, ensured the complete training and development of employees, established individual and team performance expectations, and facilitated a motivating work environment.
12/2007 to 12/2009
Emergency Room RN City, STATE,
  • Leveraged excellent communication and organization skills and detailed nursing knowledge to provide quality care to acute patients.
  • Accountable for coordinating patient care and utilizing the nursing process to quickly assess patient needs, develop a plan of care, identify changes in patient status, and implement and evaluate the care given.
  • Facilitated and maintained a safe, secure, and positive work environment at all times by ensuring compliance with established rules and regulations, hospital policies and procedures, and accepted nursing/healthcare protocols.
  • Utilized excellent ability to observe, identify problems, and take precautions while caring for patients as well as displayed exceptional organization, time management, and multi-tasking skills with ability to prioritize tasks.
  • Established rapport with patients and their families and maintained positive working relationships with doctors and other healthcare professionals to achieve desired patient outcomes throughout the continuum of care.
  • Provided guidance/education while ensuring a high level of respect for each patient, interacted effectively with patients from culturally diverse backgrounds, and handled sensitive and confidential information with discretion.
05/2002 to 10/2004
Operations Supervisor Silver Dollar City City, STATE,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
  • Provided leadership to over 200 employees through coaching, feedback and performance management.
  • Directed all day-to-day operations of theme park facility to provide safe and enjoyable guest experience.
Education and Training
Expected in 01/2007 to to
Associate of Science: Nursing ASN
Cox College of Nursing And Health Sciences - Springfield, MO
GPA:
Expected in to to
Certifications: Licensed Register Nurse (RN) / State of Missouri:
Cox College of Health Science - ,
GPA:
Expected in to to
: Cello Performance
University of Texas - Austin, TX,
GPA:

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Resume Overview

School Attended

  • Cox College of Nursing And Health Sciences
  • Cox College of Health Science
  • University of Texas

Job Titles Held:

  • Account Executive - Care Coordinator RN
  • Clinical Care and Marketing Director
  • Account Exectuive
  • Hospice RN Case Manager
  • GM / Co-Owner / Founder
  • Emergency Room
  • Operations Supervisor

Degrees

  • Associate of Science
  • Certifications: Licensed Register Nurse (RN) / State of Missouri
  • Some College (No Degree)

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