and Consumer Sales
Relationship Building Team Leadership Customer Service
Accomplished, top-performing Senior Account Executive with 10 plus years of growing sales, increasing profitability, and expanding client base. Tenacious negotiator and closer. Quickly learn, master and sell new products. Motivational and decisive team leader. Expert communicator able to use consultative selling skills to identify opportunities, overcome objections, build relationships, and turn cold canvassing into sales.
Networking / Cold Calling
Client Service and Support
MS Office, Salesforce.com, Saleslogix, ACT
Account Executive01/2013 to 10/2016AMAZONBoston, MA
Successfully facilitate and maintain active relations with local merchants for the purpose of providing unique advertising solutions through Amazon Local.
Consult with Director of Sales for the East coast to identify areas of improvement, and implement initiatives to cultivate sales for Amazon Local.
Identify and develop sales opportunities and long-term strategic relationships with key accounts in the Boston-South region.
Successfully launched and grew the Boston-South region from 35,000 subscribers to over 200,000 subscribers by cultivating relationships with over 225 new businesses through Amazon Local promotions.
Ranked 1st of 10 reps for meeting and exceeding sales quotas in 2013, closing 225 new business accounts.
First to 100 closed in new region for Amazon Local; winners circle, Amazon's award for sales excellence.
Made 250+ calls and 15-20 Merchant visits a week.
Exceeded 120% assigned revenue goal for 1st Quarter FY 2014.
Management Consultant04/2012 to 10/2012HOLLAND AMERICA-PRINCESSSkagway, AK
Sourced to provide key advice for increasing sales and improving customer service for turn-around initiative for this nationally recognized tourism service provider.
Consulted with business leaders and key stakeholders to identify areas of improvement, develop action plans, and implement initiatives to cultivate sales and enhance customer satisfaction.
Managed 30-member team; trained and mentored staff to increase sales and improve referral metrics.
Created and implemented training program for customer service and sales staff.
Implemented POS system to streamline sales tracking and accuracy.
Managed budgets and forecasts for food and beverage resources.
Successfully strengthened team morale and performance to build bench strength.
Led initiatives that increased sales by 15-20% per month and enhanced customer service rating by 20% from 2011 numbers.
Employed refined expertise working with diverse teams in order to employ communication methods and coaching strategies that inspired top-performance in all team members.
Account Executive12/2010 to 04/2012ARAMARKKirkland, WA
Cultivated increased sales for Fortune 200 company with multibillion-dollar revenue.
Capitalized on new business opportunities, initiated client contacts, and closed sales to develop new revenue streams and create sustainable sales pipelines.
Negotiated and secured lucrative sales contracts.
Performed prospecting, cold-calling, consulting, networking, and partnership/ relationship building to grow book of business and exceed sales goals.
Delivered winning B2B sales performance earning the following awards: President's Club, 2011; Vice President's, Club 2011; and Circle of Excellence, 2012.
Made 200+ calls and 15 to 20 appointments a week, ranking 1st out of 8 reps.
Negotiated and won 100+ new accounts across the greater metro Seattle area including Nordstrom, Bank of America, University of Washington, and Group Health.
Exceeded 135% assigned revenue and sales goals for FY 2011.
Account Manager11/2002 to 11/2010JORDAN AND PARTNERSDuxbury, Massachusetts
Drove growth of media company by successfully promoting sales in new and existing client accounts.
Responsible for book of business of 75+ new and existing accounts.