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Account Executive Resume Example

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ACCOUNT EXECUTIVE
Summary

Skilled Agent committed to addressing customer concerns with speed, accuracy and professionalism. I have a proven capacity to troubleshoot issues to ensure customer satisfaction, while maintaining a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Service solutions expert
  • Call Center experience
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Proficient with Microsoft Office Suite
Accomplishments

Call Center 

  • Managed call flow with up to 85 calls per shift

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts and exceeded corporate target for customer satisfaction on a daily basis
  • Consistently generated additional revenue through skilled sales techniques and cross-sold services by upgrading customers to different plans and product packages

Experience
Account ExecutiveMar 2013 to Current
Comcast － St Paul, MN
  • Answer questions related to customer billing statements and general inquiries
  • Offer Comcast products and services to meet customer needs
  • Process adjustments to accounts and do internal inquiries to issues with charges
  • Focus on first-call resolution
  • High volume Call Center
CashierJun 2012 to Mar 2013
Home Depot － St. Anthony, MN
  • Ring merchandise
  • Customer Service
  • Help with finding products
  • Processing adjustments to accounts
  • Researching customer issues
Reservationist / Leasing AgentFeb 2011 to Mar 2012
Bryant Real Estate － Carolina Beach, NC
  • Take calls from people researching vacation properties
  • Complete reservations and verify information
  • Organize information on HOA, property updates, specials and updates
  • Researching and processing adjustments to accounts on various systems
  • Researching customer issues
  • Assemble and provide check-in information packets
  • Manage files and information on past guests
Internet Order Center Consultant Dec 2010 to Feb 2011
Verizon Wireless / Temp － Wilmington, NC
  • Performs routine general support tasks that require basic research or problem solving skills
  • Processing payments, orders, upgrades, account information
  • Researching and clearing suspended lines, failed activations.
  • Researching and processing adjustments to accounts on various systems
  • Researching customer issues
  • Collecting data on logs and reports
  • Matching, ordering and/or reconciling items
  • Tracking missing shipments, incomplete orders
  • Providing product information
Operations Clerk II-DDIOct 2009 to Aug 2010
Wells Fargo / Temp － Eagan, MN
  • Performs routine general support tasks that require basic research or problem solving skills
  • Processing payments, tickets, online entries, documents and/or items by scanning onto a server
  • Researching and clearing suspended items
  • Researching and processing adjustments to accounts on various systems
  • Calculating or balancing routine accounting entries
  • Researching customer issues
  • Collecting data on logs and reports
  • Matching, ordering and/or reconciling items
  • Performing various data entry tasks
  • Familiar with KOFAX systems
Loan Documentation Specialist Apr 2009 to Oct 2009
Wells Fargo Temp － Bloomington, MN
  • Trained in LPS, Horizon, Telesales, RUSH
  • Inbound/Outbound Sales Specialist for home equity products.
  • Responsible for mortgage loan originations.
  • Develop and manage relationships with both external and internal customers.
  • Ensure loan saleability by prospecting customers who meet loan qualification standards and correctly interpreting underwriting guidelines and policies.
  • Act as the primary source of contact for rate quotes and locks, loan originations, and pipeline management.
  • Qualify people for loans by analyzing credit history, income, assets, etc.
  • Profitability pricing of Mortgage Transactions by weighing the risks for both the borrower and the lender
  • Navigate through 5 different software programs simultaneously
Retail Sales Consultant Mar 2007 to Mar 2008
Embarq Telecommunications － Chaska, MN
  • Inside sales to new and existing customers
  • Actively solicit new customers through media advertising and informational events
  • Educate customers on our products and services and the benefits of each
  • Perform customer credit reviews, and build customer accounts in the billing system.
  • Work closely with other sales consultants and the management team, to maximize the customer experience
  • Complete customer orders and work with shipping to get product to customer
  • Produce reports on sales, budgets, shipping tracking, and a variety of others
  • Help with other duties as assigned.
Dispatch SpecialistMar 2006 to Mar 2007
Dish Network － Chanhassen, MN
  • Dispatch technicians for the tri-state area, map routes and give directions when needed
  • Reschedule missed appointments, pre-call customers to answer questions, post installation check for customer satisfaction
  • Map legal descriptions of properties for Gopher 1 markings, call Gopher 1 to set appointments
  • Answer phones and aid both internal and external customers in problem solving. Fill in where needed in all positions within office
Customer Escalations Call Center Feb 2005 to Feb 2006
Best Buy Corporate － Richfield, MN
  • Resolve customer concerns/complaints through direct phone contact and written correspondence
  • Provide feedback to store management regarding company policies and procedures
  • Compile concern/complaint information directly on the mainframe reporting system
  • Develop contacts and working relationships with internal departments (i.e. service centers)
Education
GED, GeneralWindom Community Center － Minneapolis, MN, USA
Skills

Adjustments, Billing, Problem Solving, Credit, Sales, Account Executive, General Office Skills, Retail Sales, Ordering, Payments, Reconciling, Accounting, Data Entry, Documentation, Excellent Multitasking, Home Equity, Home Mortgage, Inbound And Outbound Call Center, Kofax, Loan Documentation, Loans, Mortgage, Mortgage Loan, Call Pipeline, Pricing, Prospecting, Sales Specialist, Simultaneously, Telesales, Underwriting, File, Leasing, Correspondence, Mainframe, Accounts In, Advertising, Benefits, Budgets, Customer Accounts, Inside Sales, Media Advertising, On Sales, Other Sales, Retail, Retail Marketing, Sales Consultant, Sales Consultants, Sales To, Shipping, Answer Phones, Dispatch, Satisfaction, Cashier, Customer Service, Receptionist

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Resume Overview

Companies Worked For:

  • Comcast
  • Home Depot
  • Bryant Real Estate
  • Verizon Wireless / Temp
  • Wells Fargo / Temp
  • Wells Fargo Temp
  • Embarq Telecommunications
  • Dish Network
  • Best Buy Corporate

School Attended

  • Windom Community Center

Job Titles Held:

  • Account Executive
  • Cashier
  • Reservationist / Leasing Agent
  • Internet Order Center Consultant
  • Operations Clerk II-DDI
  • Loan Documentation Specialist
  • Retail Sales Consultant
  • Dispatch Specialist
  • Customer Escalations Call Center

Degrees

  • GED , General

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