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account coordinator wfh hvhs loyalty resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

To provide leadership with an impactful problem-solving skill set based on shaping the future and solving the world’s most challenging problems one task at a time. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Skills
  • Interpersonal skills, Customer Service skills
  • Leadership skills, Communication, People skills
  • Self-Management skills
  • Organizational Know-how, Computer
  • Proficiency, Trustworthy, Organized,
  • Learning/Adaptability
  • Knowledge Of Medical Terminology
  • Working Independently
  • Superior Customer Service
  • Verbal And Written Communication
  • Ms Office Software
  • Team Leadership
  • Excellent Negotiation Skills
  • Account Management
  • Goals And Performance
  • Excellent Attention To Detail
  • Organizational Skills.
  • Benefits Explanation
  • Education And Training
  • Patient Care
  • Delivery Support
  • Documents And Reports
  • Administrative Support Experience
  • Ability To Coordinate
  • Food Service Experience
  • Administrative Duties
  • Maintain Records
  • Reporting Support
  • Ability To Effectively Communicate
  • Operational Processes
  • Strong Organizational Skills
  • Strategic Planning
  • Application Support
  • Tax Returns
  • Technical Documents Comprehension
Work History
Account Coordinator/ WFH/ HVHS /Loyalty, 03/2017 to Current
Willamette Dental GroupSeattle, WA,
  • Consulted consumers daily regarding their financial standing with Capital One
  • Informed customers about various Capital One credit options
  • Addressed consumer concerns in relation to their credit accounts
  • Processed 30 dispute cases daily, redeemed rewards, requested Fraud investigation, initiated credit line increases, specialty trained in SCRA Benefits and enrollments
  • Completed one year lends in various departments. Disputes, Fraud, Estates, and was chosen to GSP team as ambassador. Training agents to make each call magnificent.
PATIENT CARE ADVOCATE, 11/2014 to 03/2017
Joist AppColumbus, OH,
  • Began as call center agent placing prescription orders in system focused on time, delivery, specific brand name, generic, and validity of prescriptions, prior authorization
  • Elected into Emerging Leadership Program, collaborated with teams to build WFH process training 50 agents.
  • Focused upon pharmacy programs and various day to day operations pertaining to disbursement of patient prescriptions
  • Formulated payment plans to benefit consumer and company alike
ASSOCIATE GENERAL MANAGER, 03/2010 to 08/2013
ULTA SALON, BEAUTY & FragranceCity, STATE,
  • Promoted and modeled environment of hospitality within salon and storefront
  • Established clear goals and objectives to maintain peak store performance with highest sales in country 2.5 million while addressing customer concerns
  • Provided coaching, training, and feedback to improve associate performance daily to 40+ employees
  • Fostered relationships with vendors for inventory, shows, marketing promotions and clients requests.
  • maintained more than 300,000. SKU’s in stock, location, product details, and reorders.
  • Handled cash accurately and prepared deposits
  • Boosted yearly profits through process optimization and improved training
  • Resolved problems promptly to elevate customer approval
  • Managed budget implementations, employee evaluations and contract details
CEO/DIRECTOR, 09/2005 to 01/2008
ACCREDITED DISASTER RELIEF, CONVERSIONS CORPCity, STATE,
  • Procured all state and federal licenses and certifications, negotiated all insurance costs, and constructed company benefits, corporate structure, and board meetings
  • Structured all operations standards, safety requirements, OSHA regulations, transportation certifications, training programs
  • Composed, formatted, and negotiated government contracts while developing and executing all financial budgets, asset procurement, continued leadership with all departments while collaborating with government departments, local and state officials.
  • Managed 34 million dollar contract to rebuild levy that devastated New Orleans. Hired 352 subcontractors, Brought resources necessary to survive and work during project
  • Asset management totaling 6 million
Education
: Communications, Expected in to St Louis C College - Kirkwood Mo,
GPA:

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Resume Overview

School Attended

  • St Louis C College

Job Titles Held:

  • Account Coordinator/ WFH/ HVHS /Loyalty
  • PATIENT CARE ADVOCATE
  • ASSOCIATE GENERAL MANAGER
  • CEO/DIRECTOR

Degrees

  • Some College (No Degree)

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