Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Focused team player with a courteous and cordial attitude. Proudly offering a background in A+, NetSuite and CRM. Looking for a position as an Account Coordinator to lend a hand and a willingness to pitch in will be looked upon enthusiastically.

  • Account supervision
  • Quality control
  • Training and development
  • Scheduling and calendar management
  • Data entry
  • CRM and office management software
  • Team management
  • Flexible
  • Work ethic
  • Communication
08/2015 to Current
Account Coordinator Publicis Groupe Sa Irving, TX,
  • Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
  • Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
  • Communicated with customers when issues arose to inform regarding problem resolution.
  • Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
  • Contacted proper individuals when issues required escalation.
  • Managed work requests, new orders, and pricing changes.
06/2014 to 08/2015
Customer Service Representative Common Spirit Laveen, AZ,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
08/2002 to 05/2014
Assistant Manager University Of Michigan Ann Arbor, MI,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 25-member team.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
05/1984 to 05/2002
Store Manager T-Roc Sugar Grove, IL,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Education and Training
Expected in 06/1978
High School Diploma:
Whitmer High School - Toledo, OH
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Recognized for Great customer service 2015 and 2017

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    School Attended

    • Whitmer High School

    Job Titles Held:

    • Account Coordinator
    • Customer Service Representative
    • Assistant Manager
    • Store Manager


    • High School Diploma

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