Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Focused team player with a courteous and cordial attitude. Proudly offering a background in A+, NetSuite and CRM. Looking for a position as an Account Coordinator to lend a hand and a willingness to pitch in will be looked upon enthusiastically.
Skills
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Experience
08/2015 to Current
Account Coordinator Publicis Groupe Sa – Irving, TX,
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Contacted proper individuals when issues required escalation.
- Managed work requests, new orders, and pricing changes.
06/2014 to 08/2015
Customer Service Representative Common Spirit – Laveen, AZ,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
08/2002 to 05/2014
Assistant Manager University Of Michigan – Ann Arbor, MI,
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Planned and prepared workflow schedules, delegating tasks for 25-member team.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
05/1984 to 05/2002
Store Manager T-Roc – Sugar Grove, IL,
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Education and Training
Expected in 06/1978
High School Diploma:
Whitmer High School - Toledo, OH
Whitmer High School - Toledo, OH
Accomplishments
- Recognized as Employee of the Year for outstanding performance and team contributions.
- Recognized for Great customer service 2015 and 2017
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School Attended
- Whitmer High School
Job Titles Held:
- Account Coordinator
- Customer Service Representative
- Assistant Manager
- Store Manager
Degrees
- High School Diploma
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