Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Strong background with new store openings
Conflict resolution skills
Recruiting and interviewing
Client service relations
Training and developing talent
Meeting sales plan
Coaching in the moment
Retail inventory management
Strong cosmetic background
MS Office proficient
Interviewed over 100+ people and successfully staffed 3 new store locations.
Promoted 3 times in 5 years within jcp.
Won Champion Award in 1st year at SEPHORA (6 out of 100 stores)
Estee Lauder － Detroit, MIAccount Coordinator
Responsibilities - strategic planning and development of territory, recruit, train and coach counter associates to achieve personal productivity, company goals and objectives, partner with store managers and district manager to identify business opportunities, develop counter managers to achieve sales plan, loyalty, and customer service.
01/2008 - 02/2013
SEPHORA inside JCPenney － Troy, MIStore Manager
Responsibilities liaison between two companies, brand ambassador, inspiring, motivating, facilitating new store opening process, recruiting, hiring, scheduling, training, presenting agendas for monthly education, educating team on brand and product knowledge, coaching in moment, executing all company marketing direction, client service experience, loyalty program execution, event planning and execution, planning monthly and daily sales goal, meeting annual sales plan, driving results for credit in territory (19 stores), visual merchandise presentation and core standards execution, operational procedures.
10/1997 - 01/2008
Merle Norman Cosmetics － Flint, MIStore Manager/Beauty Manager
Responsibilities - opened and managed multiple locations at same time, recruiting, hiring, training and development of Beauty Advisor's, payroll, ordering merchandise, customer service experience, managing client base, event execution, planning and meeting sales plan, maintained all operational and visual presentation for both stores.
Mott Community CollegeFlint, MIAssociate Degree: Business