LiveCareer-Resume

account coordinator resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Skills
  • Fluent in Spanish
  • Multitasking
  • Conflict resolution
  • Computer skills
  • Time management
  • Problem resolution
  • Reliable and trustworthy
  • Scheduling and calendar management
  • File and data systems
  • Data entry
  • SalesForce, ZenDesk, Jira, WMS, and office management software
  • Training and development
  • Accounts supervision
  • Friendly, positive attitude, and team player
Education and Training
Huntington Park Senior High School Huntington Park, CA Expected in 06/2012 High School Diploma : - GPA :
Long Beach City College Long Beach, CA Expected in : Child Development - GPA :
Experience
Rr Donnelley & Sons - Account Coordinator
Chanhassen, MN, 08/2017 - Current
  • Contacted proper individuals when issues required escalation.
  • Communicated with clients when issues arose to inform regarding problem resolution.
  • Interacted with clients by asking appropriate open-ended questions to better understand needs and requirements.
  • Liaised between clients and company in support of four account executives, coordinated client and processed complex projects through delivery.
  • Communicated and coordinated orders professionally and promptly, problem-solved client inquiries and concerns and consistently solidified customer relations.
  • Delivered client requirements to production team, collaborated with each warehouse department and followed up on status to verify project schedule remained on track to fulfill contract.
  • Used ZenDesk and now Salesforce applications to better automate office operations to manage client correspondence, and record tracking and data communications.
  • Liaised with clients, addressed inquiries, handled meeting requests and answered their account questions to provide outstanding customer care.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Sgl Group - Payroll Specialist Quality Systems
Arkadelphia, AR, 09/2016 - 08/2017
  • Reviewed, investigated and corrected errors and inconsistencies in punch in entries, documents and reports.
  • Processed rehires, transfers, and terminations.
  • Worked with third-party staffing agencies on reporting employee timesheets via email and phone calls.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Onboarded new employees in time reporting and payroll systems with our HR department.
  • Managed payroll and time and attendance systems.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Prepared and maintained support documentation in excel reports.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Assisted employees with paperwork provided from HR
  • Filing, Scheduling, and calendar appointments for the Operations manager
Carparts.Com - Quality Control Inspector
Chesapeake, VA, 08/2016 - 09/2016
  • Constructed detailed reports outlining performance, quality and defect rates.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Worked with the retaining process of employees based on the quality of warehouse department work.
  • Tested individual products and retrieved samples of shipments for further evaluation.
  • Identified acceptable components and rejected defective products.
Newgistics - Outbound Lead
City, STATE, 04/2016 - 08/2016
  • Worked with Warehouse Management Applications to document production levels, materials used and special incidents to keep management informed of daily activities.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Integrated process improvements to increase overall workflow.
  • Followed staffing strategies to achieve production goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Monitored team progress and enforced deadlines.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Kept work flowing smoothly in and out of Shipping department by working closely with shipping, warehouse and other personnel to coordinate movements.
  • Supervised team of over 50 employees working with picking/shipping equipment, maintaining safety and cultivating productive atmosphere.
Accomplishments
  • Promoted from company associate to management, in less than 12-months
  • Employee Appreciation Plaque - Award for leadership, generating revenue, needing little to no supervision and attendance.

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Resume Overview

School Attended

  • Huntington Park Senior High School
  • Long Beach City College

Job Titles Held:

  • Account Coordinator
  • Payroll Specialist Quality Systems
  • Quality Control Inspector
  • Outbound Lead

Degrees

  • High School Diploma
  • Some College (No Degree)

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