, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in marketing, merchandising and sales planning. Seeking counter mangment position with growth-oriented company.
Skills
Account supervision
Quality control
Training and development
Report writing
Scheduling and calendar management
Accounts payable and receivable
Customer service
Team management
Active listening
Flexible
Working collaboratively
Organizational skills
Conflict resolution
Experience
11/2015 to 10/2018Account CoordinatorArthur J Gallagher & Co. | Lafayette, CA,
Researched competitors offerings and presence in assigned territories.
Contacted proper individuals when issues required escalation.
Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
Communicated with customers when issues arose to inform regarding problem resolution.
Pitched ideas, developed strategies, devised and implemented creative marketing plans, improved brand recognition and loyalty and increased market share.
Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
Collaborated staff to maximize buy-in for customer service and functional initiatives.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Rolled out branding strategies with effective training and front-line leadership of daily operations.
Provided effective quality control oversight and eliminated downtime to maximize revenue.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
02/2010 to 11/2015FreelancerStila Cosmetics | City, STATE,
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Offered complementary makeup consultations to individuals to promote key product lines.
Applied makeup to clientele to cover imperfections and create new looks.
Sold products and services to maintain daily sales goal of $700+.
Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
Trained and educated artists on effective sales and cross-selling techniques and product selection for individual customer needs.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Planned and executed successful promotions and in-store events to push specific products.
Kept floor and stock areas organized and clean to meet safety and appearance requirements.
Connected with customers using strong conversational skills to uncover needs and better target suggestions.
Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach.
Merchandised products effectively and restocked regularly to maintain strong sales.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Escorted customers to products and pointed out complementary items to boost store sales.
03/2008 to 09/2012FreelancerSmashbox Cosmetics | City, STATE,
Offered complementary makeup consultations to individuals to promote key product lines.
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Applied makeup to clientele to cover imperfections and create new looks.
Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
Trained and educated artists on effective sales and cross-selling techniques and product selection for individual customer needs.
Drove retail sales through product and service promotion, making specific client recommendations.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Education and Training
Expected in 06/1994High School Diploma | Romeoville High School, Romeoville, IL, GPA:
Expected in 07/1997 | PsychologyElgin Community College, Elgin, ILGPA:
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