Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in marketing, merchandising and sales planning. Seeking counter mangment position with growth-oriented company.

Skills
  • Account supervision
  • Quality control
  • Training and development
  • Report writing
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Customer service
  • Team management
  • Active listening
  • Flexible
  • Working collaboratively
  • Organizational skills
  • Conflict resolution
Experience
11/2015 to 10/2018 Account Coordinator Arthur J Gallagher & Co. | Lafayette, CA,
  • Researched competitors offerings and presence in assigned territories.
  • Contacted proper individuals when issues required escalation.
  • Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
  • Communicated with customers when issues arose to inform regarding problem resolution.
  • Pitched ideas, developed strategies, devised and implemented creative marketing plans, improved brand recognition and loyalty and increased market share.
  • Presented and promoted company's products and services to current and prospective customers and conveyed image of quality and integrity while generating sales.
  • Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
  • Collaborated staff to maximize buy-in for customer service and functional initiatives.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Rolled out branding strategies with effective training and front-line leadership of daily operations.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
02/2010 to 11/2015 Freelancer Stila Cosmetics | City, STATE,
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Sold products and services to maintain daily sales goal of $700+.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
  • Trained and educated artists on effective sales and cross-selling techniques and product selection for individual customer needs.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Planned and executed successful promotions and in-store events to push specific products.
  • Kept floor and stock areas organized and clean to meet safety and appearance requirements.
  • Connected with customers using strong conversational skills to uncover needs and better target suggestions.
  • Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach.
  • Merchandised products effectively and restocked regularly to maintain strong sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Escorted customers to products and pointed out complementary items to boost store sales.
03/2008 to 09/2012 Freelancer Smashbox Cosmetics | City, STATE,
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
  • Trained and educated artists on effective sales and cross-selling techniques and product selection for individual customer needs.
  • Drove retail sales through product and service promotion, making specific client recommendations.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
Education and Training
Expected in 06/1994 High School Diploma | Romeoville High School, Romeoville, IL, GPA:
Expected in 07/1997 | Psychology Elgin Community College, Elgin, IL GPA:

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Resume Overview

School Attended

  • Romeoville High School
  • Elgin Community College

Job Titles Held:

  • Account Coordinator
  • Freelancer
  • Freelancer

Degrees

  • High School Diploma

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