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Account Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Astute Account Coordinator with effective decision-making skills and a talent for details and problem solving. Experienced in pharmaceutical and general business in the custom carton and packaging industry.

Skills
  • Account supervision
  • Data entry
  • Decision-making
  • Computer skills
  • Critical thinking
  • Troubleshooting
  • People skills
  • Communication
  • Working collaboratively
Experience
01/2015 to Current
Account Coordinator Havas Edge Denver, CO,
  • Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
  • Deliver customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
  • Communicate with customers when issues arise to inform regarding problem resolution.
  • Interact with customers, asking appropriate open-ended questions to better understand needs and requirements.
  • De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
  • Document conversations with customers to track requests, problems and solutions.
  • Field customer complaints and queries, fast-tracking them for problem resolution.
  • Deliver service and support to each customer, paving way for future business opportunities.
  • Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirm delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Train new employees on procedures and policies to maximize team performance.
02/2013 to 07/2014
Customer Service/Collections Representative Waste Pro Usa, Inc. Athens, GA,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Answered inbound calls per day and directed to individuals or departments.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Updated account status records and collection efforts.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Resolved billing discrepancies and customer credit issues.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Placed outbound collections calls daily to account holders.
  • Reduced aged accounts by collecting on accounts daily.
  • Monitored machine operations to detect problems such as defective stitching, breaks in thread or machine malfunctions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Staged final products for shipment.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Assisted warehouse team in stocking merchandise, pulling orders and setting up loads.
02/2010 to 12/2013
Customer Service/Sales Representative Haztek Elizabeth, NJ,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promote more business.
  • Demonstrated product features to align with customer needs.
  • Prepared and processed orders for new and existing customers.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Set up and worked trade shows providing new customers
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Oversaw development of products from prototyping to manufacturing integration.
  • Cross-sold additional products and services to purchasing customers.
  • Reviewed and edited documents to fix grammatical and spelling issues.
  • Performed research into content questions and grammatical concerns to verify details.
  • Provided feedback and appropriate recommendations for changes.
  • Completed administrative work to support team needs, including managing correspondence, answering phones and copying documents.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Researched and collected options for best pricing on hotels, flights and home furnishings.
Education and Training
Expected in
High School Diploma:
Washington High School - South Bend, IN
GPA:
Expected in
:
Holy Cross College - Notre Dame, IN
GPA:

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How this resume score could be improved?

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89Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Washington High School
  • Holy Cross College
Job Titles Held:
  • Account Coordinator
  • Customer Service/Collections Representative
  • Customer Service/Sales Representative
Degrees
  • High School Diploma
  • Some College (No Degree)