Account Clerk Ii resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Knowledgeable and compassionate Nursing staff member with 2+ years of Med Tech experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.

Energetic Cashier with 3 years of experience assisting customers in quickly changing settings with speedy order processing. Expert at answering customers’ questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.

Quality-driven Account Clerk with 1 year working with teammates to support processing functions. Consistently accurate when entering data. Expert at proofreading, identifying mistakes quickly and informing supervisors of issues for error-free processing.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

  • Payment processing
  • Customer assistance
  • Merchandise restocking
  • Customer greeting
  • Cash management
  • Credit and cash transactions
  • Medical records management
  • Direct patient care
  • Calm and level-headed under duress
  • Medical terminology knowledge
  • Helping with medication
  • Collecting vital signs
  • Medication administration
  • Technologically savvy
  • Clerical support
  • High-energy attitude
  • Courteous demeanor
  • Team leadership
  • Active listening
  • Reconciling accounts
  • Invoicing
  • Payroll coordination
  • Payment management
  • Spreadsheets proficiency
  • Expertise in metaVance
  • Information organization
  • Experience in leadership
Customer Service Representative, 03/2021 to Current
City Of Fresno, CaFresno, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Processed invoice payments and recorded information in account database.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
Account Clerk II, 10/2019 to 03/2021
VitalantCheyenne, WY,
  • Performed troubleshooting and root cause analysis to understand problems and plan corrections.
  • Handled processing problems, using critical thinking skills
  • Maintain records
  • Assists in establishing and updating subscriber and group records by processing membership changes
  • Perform other related duties as assigned
  • Performed quality assurance to assess data and validate results.
Customer Service Representative, 08/2019 to 10/2019
Rich Products CorporationGa, IL,
  • Answered 20+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
Medical Technician, 05/2017 to 08/2019
Bj's Wholesale Club, Inc.Sarasota, FL,
  • Provided excellent patient support and care to patients and families
  • Protected patients and employees by adhering to infection-control and hazardous waste policies
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
  • Helped clients maintain daily living standards by assisting with personal hygiene needs
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Liaised between doctors and patients about care plans, progress and changing health conditions
  • Laundered clothing and bedding and changed linens numerous times as needed to prevent spread of infection
  • Cared for wounds by changing bandages, dressings and binders to promote healing
  • Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming
  • Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Performed inventory by monitoring expiration of medical supplies and medications
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Administered medications, tracked dosages and documented patient conditions.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Cashier, 09/2016 to 04/2017
Schlotzsky's DeliCollege Station, TX,
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Trained new team members in cash register operation, stock procedures and customer service
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Addressed customer service inquiries quickly and accurately
Crew Member, 10/2015 to 05/2016
Company NameCity, State,
  • Packaged and stored food products appropriately to ensure proper handling and preservation
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
  • Re-stocked, organized and arranged service and food stations
  • Removed trash and dropped food items regularly to keep work spaces neat and clean
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands
  • Kept gear and equipment in good working order by conducting inspections and completing minor repairs
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Researched customer issues to understand problems and developed successful resolutions
  • Kept areas such as restrooms and service equipment clean and neat
  • Removed trash regularly to maintain strong hygiene standards
  • Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport
Education and Training
High School Diploma: , Expected in 2016
Chippewa Valley High School - Clinton Township, MI
: Business, Expected in
Eastern Michigan University - Ypsilanti, MI
  • BLS - Basic Life Support

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Resume Overview

School Attended

  • Chippewa Valley High School
  • Eastern Michigan University

Job Titles Held:

  • Customer Service Representative
  • Account Clerk II
  • Customer Service Representative
  • Medical Technician
  • Cashier
  • Crew Member


  • High School Diploma
  • Some College (No Degree)

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