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account analyst resume example with 16 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking and reliable Account Analyst bringing six years of experience and looking to expand my knowledge in all aspects of the Treasurer’s Office. Strong knowledge of office procedures with superior attention to detail, analysis skills and dedication to customer service. Communicative and team-oriented with proficiency in AS400. Highly organized, proactive and punctual with team-oriented mentality. Proactive leader with strengths in communication and collaboration.

Skills
  • Strategic planning
  • Mathematical abilities
  • Research skills
  • Relationship building
  • Troubleshooting
  • Clerical
  • Organizational skills
  • Reliable and trustworthy
  • Team building
  • Communication
  • Flexible
  • Analytical
  • Organization
  • Coordination
  • Leadership
Education and Training
Lord Fairfax Community College Middletown, VA Expected in : Dental Hygiene - GPA :
James Wood High School Winchester, VA Expected in 06/2002 High School Diploma : - GPA :
Experience
Lockton - Account Analyst
Florida, PR, 05/2021 - Current
  • Responds to property owner, taxpayer, customer, employee, and management questions and requests for assistance (via walk-in, e-mail, or phone). Explains complex tax code and regulations in a customer-friendly manner.
  • Complies with all rules, regulations, policies, and procedures of the Frederick County Treasurer’s Office and Virginia law.
  • Processes all local tax payments and miscellaneous payments to the County. Ensures all payments are accounted for and posted properly in a timely manner.
  • Processes all State tax payments in accordance with standards defined by the Virginia Dept. of Taxation and the Auditor of Public Accounts. Maintains related records and files related reports in accordance with the same standards. Assist with annual APA audit of records as needed.
  • Prepares and reconciles daily cash deposit.
  • Ensures protection of highly confidential taxpayer information in accordance to the Virginia Secrecy Act and administrative regulations of the Virginia DMV and Virginia Dept. of Taxation.
  • Maintenance and daily reporting of delinquent collection system, including payment plans, DMV- stop removal, and non-compliance follow-up. Assists collection department with delinquent collections.
  • Completes training and educational requirements as necessary through Treasurer’s Association of Virginia.
  • Processing of credit/abatements made by Commissioner of the Revenue’s office, issuing refunds as needed.
  • Assists with the preparation and mailing of all personal property, real estate, and other local tax/fee bills utilizing quality control procedures to ensure accuracy.
Lockton - Senior Permit Technician
Hartford, CT, 03/2016 - 05/2021
  • Served as point of contact for members of general public, answering permit related questions and responding to complaints and requests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Developed and strengthened productive working relationships with permitting and regulatory agencies, contractors and local community.
  • Worked tirelessly in preparing and negotiating permit applications to promote favorability towards operations.
  • Trained other clerks in data verification, application requirements and document preparation standards to meet demands of all daily visitors.
  • Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies.
  • Handled all delegated tasks, including reconciliation of daily deposits, issuance of building permits, assisting customers with inquiries pertaining to the permit process, verifying and updating information to ensure accuracy, responding to FOIA Requests.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prince George County, Virginia - Account Analyst
Prince George, VA, 05/2010 - 03/2016
  • Recorded customer payments into general ledger and posted cash, checks, and credit and debit card transactions.
  • Researched and resolved issues with billing and invoices.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Processed customer payments and set up payment plans.
  • Processed end-of-day paperwork using AS400, verifying deposits and rectifying discrepancies.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Entered account data and provided updates to accounts database.
  • Completed balance sheet reconciliations on-time to maximize office efficiency.
Frederick County Building Inspections - Permit Technician II
City, STATE, 03/2006 - 05/2010
  • Developed and strengthened productive working relationships with permitting and regulatory agencies, contractors and local community.
  • Worked tirelessly in preparing and negotiating permit applications to promote favorability towards operations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including reconciliation of daily deposits, issuance of building permits, assisting customers with inquiries pertaining to the permit process, verifying and updating information to ensure accuracy, responding to FOIA Requests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

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Resume Overview

School Attended

  • Lord Fairfax Community College
  • James Wood High School

Job Titles Held:

  • Account Analyst
  • Senior Permit Technician
  • Account Analyst
  • Permit Technician II

Degrees

  • Some College (No Degree)
  • High School Diploma

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