access service representative resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Skills
Information Collection
Chart pulling
Appointment Scheduling
System updates
Payment collection
Progress documentation
Community integration
Meal planning and preparation
Group and individual instruction
Lesson Planning
Recordkeeping
Child Development
Child Protection
Friendly and likeable
Loves children
Energetic caregiver
Emotionally supportive
Interactive lesson plans
Care plan assessment
First Aid and Safety
State Regulations Knowledge
Medication Administration
Education
North Shore Community CollegeDanvers, MAExpected in ā āNo Degree:Early Childhood Education - GPA:
Beverly High SchoolBeverly, MAExpected in 05/2011 ā āHigh School Diploma: - GPA:
Work History
Hackensack University Medical Center - Access Service Representative Perth Amboy, NJ, 02/2019 - Current
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Communicated professionally with colleagues, freelancers and clients.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Trained staff on operating procedures and company services.
Maintained up-to-date knowledge of product and service changes.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Promptly responded to inquiries and requests from prospective customers.
Entered orders into TR computer database system.
Penn Mar Organization, Inc. - Direct Support Professional Caregiver Shrewsbury, PA, 09/2015 - 02/2019
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Helped clients manage money, pay bills and shop for groceries or personal items.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Built strong relationships with clients to deliver emotional support and companionship.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Provided safe mobility support to help patients move around personal and public spaces.
Shopped for groceries regularly in order to keep house stocked with necessities.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Entertained, conversed and read aloud to keep patients mentally alert.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Documented residents' mental status, sleep and eating patterns in medical record books.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Lutheran Services - Teacher Storm Lake, IA, 07/2011 - 01/2015
Promoted sensory development by providing access to different textures.
Educated students in foundational concepts such as shapes, numbers and letters.
Applied play-based strategies to provide diverse approaches to learning.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Instructed children in health and personal habits, such as eating, resting and toileting.
Continually kept abreast of toy and child-related recalls and safety warnings.
Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
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