Seeking a full-time position that will show my abilities in medical assisting and medical administration, as
well as require me to utilize and expand my practical experience while providing quality health care
services to patients in the form of exemplary customer service
U Excellent customer service and conflict resolution skills Able to learn and adapt quickly in fast pace work environment Ability to communicate effectively and efficiently in writing and verbally with others including staff, supervisors, vendors, and other key field professionals Knowledge of general medical assisting, administration and medical terminology Responsible for general office management duties as well as assisting with minor procedures and patient care Awareness of Medical Law, Ethics and professionalism Knowledge of office administration and emergency preparedness Knowledge of patient reception techniques in interviewing new patients, returning patients, billing and insurance verification, referral verification and ordering patient test Manage multi-line phone and paging systems Comprehension of Microsoft word, and PACS system Management of medical records and medical documentation Working knowledge of Meditech/Cerner and Lytech medical system programs Skilled in First Aid/CPR, vital signs and Injury prevention Abilities in measuring patients vitals i.e. weight, blood pressure, and temperature Skilled in cleaning medical instruments using auto clave Ability to administer medication thru, injections, venipuncture and communicate with patients about nutrition and patient care Ability to support basic medical accounting and bookkeeping procedures Ability to work closely with laboratories and work with subspecialties
Access Representative, 10/2010
to 04/2014 Truman Medical Center – Kansas City,
Serve as a first contact for patients seeking ambulatory services, Pre-register patients and route calls
Ask key questions to correctly and rapidly schedule clinic appointments.
Ensure information collected from patients were properly documented in database
Respond to up to 100 calls per day, direct messages to different clinics via email messaging
Communicate with patients, pharmacies, doctors and medical companies daily
Verify financial and insurance information to properly communicate payment policies and procedures to patient
Ensure clinical referrals and all other required documentation are received from patient's primary care provider to be routed to referring physician
Responsible for the training of new hires
Radiology Secretary, 03/2003
to 04/2014 St. Joseph Health Care – Kansas City,
Direct calls to different modalities within the radiology department
Distribution of the Radiology CD's made from the PACS machine
[A picture archiving and communication system (PACS)] A medical imaging technology which provides economical storage and convenient access to images from multiple modalities]
Work closing with the ER department to ensure patients have their exams done in a timely manner
Alert the Interventional Team when needed for emergency procedures .
Worked directly with departments to achieve proper procedures in a timely manner for both the patient and physician.
Medical Assistant, 04/2006
to 10/2010 Gordon and Maynard Associates – Kansas City,
Prepare room for patients and physician.
Room patients, take vitals, and document health information prior to doctor seeing patient.
Assist physician with small procedures and perform phlebotomy as required by the physician.
Clean and sterilize equipment according to guidelines and prepare the exam rooms for next patients.
Medical Receptionist, 11/2005
to 04/2006 Podiatry Associates – Kansas City,
Register all new and returning patients, schedule new and returning appointments.
Communicate with insurance companies to verify insurance to collect proper coverage of procedure.
Ensure proper billing by collecting correct demographics.
Assist the physician when needed with patients, collect co-pay and complete the end of day ledger.
Access Representative, 05/1994
to 11/2002 Children's Mercy Hospital and Clinics – Kansas City,
Schedule appointments for new and returning patients
Take incoming calls for the Sub-Specialty Clinics
Prepare super bills for the Accounts Department for billing
Worked in ER registration, General Surgery Clinic, Neuro-Surgery, Burn Clinic ,Plastics Clinic and Dermatology Clinic.
High School Diploma: 2011 Lincoln Academy - Kansas City,
Kansas MO Medical Billing and Coding classes, Ashworth, Online
(Bill Collections Strategies, charting techniques, hospital billing, Medicare and Medicaid claims
processing, Diagnosis and coding procedures