academy trainer front end supervisor resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Driven supervisor with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.

  • Opening and closing procedures
  • Shift checklists
  • Display setup
  • Listening skills
  • Cash transactions
  • Hospitality services
  • Leadership development
  • Managing retail build outs
Academy Trainer/Front-end Supervisor , 09/2019 - 09/2022
Thi E-Commerce Canton, OH,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.
Customer Service Manager, 02/2017 - 09/2019
Walmart Neighborhood Market #5606 City, STATE,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Organized client contracts, records and reports to strengthen traceability.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Monitored phone calls to provide feedback and coaching.
  • Improved customer service wait times to mitigate complaints.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Conducted research and reviewed findings to solve customer issues.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Troubleshot shortages and overages to support quality control efforts.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated and authenticated returns, exchanges and voids.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
School Bus Driver/Teachers Aide, 08/2006 - 06/2011
South West Transportation Agency City, STATE,
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Operated motorized ramps and lifts to assist special needs students.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Performed routine bus maintenance and cleaning for ideal condition.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Monitored traffic during bus stops to provide safe boarding by students.
  • Reported bus malfunctions or repairs needed.
  • Safely and patiently escorted small children across roads.
  • Performed work assignments according to instructions received.
  • Prepared reports that stated total number of students, hours worked or mileage.
  • Acquired and maintained certification in basic first aid and CPR.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Sorted and shelved books to help manage materials and free up teachers for more important work.
  • Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
  • Enforced rules for behavior and procedures to maintain order among class.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Laminated teaching materials to increase durability under repeated use.
  • Instructed and monitored students in use and care of equipment and materials.
Hostess/Cashier/Busser, 06/1997 - 01/2002
Harris Ranch Resort City, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer services.
Education and Training
High School Diploma: , Expected in 06/1997
Hanford High East Campus - Hanford, CA,
Status -
: General Education/Physiology , Expected in
College of The Sequoias - Visalia, CA
Status -

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Resume Overview

School Attended

  • Hanford High East Campus
  • College of The Sequoias

Job Titles Held:

  • Academy Trainer/Front-end Supervisor
  • Customer Service Manager
  • School Bus Driver/Teachers Aide
  • Hostess/Cashier/Busser


  • High School Diploma
  • Some College (No Degree)

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