academy facilitator resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced professional seeking an opportunity to use my background in team management to build and lead a team to success.

  • Leadership
  • Administrative Support
  • Blending Techniques
  • Group Discussion Facilitation
  • Team Building
  • Virtual Learning Management
  • Providing Feedback
  • Written and Verbal communication
  • Problem-Solving abilities
Work History
01/2022 to Current Academy Facilitator Swift Refrigerated | Las Vegas, NV,
  • Facilitated managerial training and development classes for company wide management.
  • Supervised academic teachers by providing constructive feedback.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in high performance work environments.
10/2020 to 01/2022 Overnight Lead Under Armour, Inc. | Campbellsburg, KY,
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Supervised personnel working overnight in high pressure area to support safe operation and maximize productivity efficiencies.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Created nightly shift task lists to assign duties to each employee.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of over twenty personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed overstocking, restocking and inventory control procedures during overnight and morning shift.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Optimized processes and supervised over twenty employees.
10/2017 to 10/2020 Overnight Support Manager Walmart | City, STATE,
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Placed orders for new merchandise when inventory levels were running low.
  • Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
  • Oversaw internal support processes, compiling reports to track overnight worker efficiency.
  • Managed scheduling, workload assignments and coverage for night staff.
  • Worked with salaried members of management to determine overnight operations effectiveness in meeting overall group objectives.
08/2016 to 10/2017 Overnight Stock Associate Walmart | City, STATE,
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
Expected in No Degree | Health Administration Southern New Hampshire University, Virtual, GPA:
Expected in 06/2008 High School Diploma | Kailua High School, Kailua, HI GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Kailua High School

Job Titles Held:

  • Academy Facilitator
  • Overnight Lead
  • Overnight Support Manager
  • Overnight Stock Associate


  • No Degree
  • High School Diploma

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