Academy Facilitator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Leader offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Well-organized and analytical problem-solver able to tackle any business demand.

Driven with goal orientation attitude with more than 30 years' experience and successful background in resolving routine and unique issues to drive continued revenue growth and increase metrics with the company standards.

Motivated and focused on increasing efficiency while reducing costs. Resourceful and forward-thinking with hard-working and dedicated mindset. Desire leadership position with growing company.

  • Team leadership
  • Meticulously detail-oriented
  • Accurate money handling
  • Stock management
  • Documentation expertise
  • Strong multi-tasking
  • Inventory control
  • Merchandising
  • Scheduling knowledge
  • Process and procedure development
  • Employee relations
  • Skilled problem solver
  • Training and development
  • Strong work ethic
  • Superior organization ability
Work History
01/2010 to Current
Academy Facilitator Swift Refrigerated Carlisle, PA,
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Addressed and resolved strategy issues to support sales management and guide business direction
  • Analyzed customer levels and planned resources according to needs
  • Submitted reports to senior management to aid in business decision-making and planning
  • Maintained clean and sanitary work environment
  • Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
01/2006 to 01/2010
Human Resources Operations Executive Kohls Corp. City, STATE,
  • Developed succession plans and promotion paths for all staff
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Supported regulatory compliance by overseeing all audits to verify protocol adherance
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
05/2006 to 12/2008
Logistics Executive Team Leader Target Logistics Management LLC City, STATE,
  • Conducted research to address shipping errors and packaging mistakes
  • Expedited resolutions of shipping errors and packaging mistakes
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Researched relevant resources to assist members as needed, identified member representation needs, and troubleshot next steps to provide optimal support for member
  • Monitored and processed information for regulatory compliance, working closely with environmental engineers, advisors and other business units
05/1990 to 05/2006
Assistant Store Manager Safeway/Vons Vons/Safeway Groceries City, STATE,
  • Development of associates to model effective improvement planning
  • Managed costs and quality of controllable expenses
  • Assisted various departments with change by communicating new improvement plans and expectations
  • Evaluated performance and policies against metrics
  • Managed and monitored external vendor relationships by conducting inventory audits
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Identified staff requirements and communicated to human resource department to initiate recruitment and training processes
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Monitored government regulations and standards to ensure alignment with company policies and procedures
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch
Expected in 06/1990
High School Diploma:
Abraxis High School - Poway, CA,
Expected in
: General Education
San Diego City College - San Diego, CA
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Supervised team of 300 plus staff members
  • Increased sales .39% over LY vs TY Fiscal 2018
  • Uncovered and eliminated security issues, reducing shrinkage
  • Human Resources
    Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates
  • Resolved product issue through consumer testing

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Resume Overview

School Attended

  • Abraxis High School
  • San Diego City College

Job Titles Held:

  • Academy Facilitator
  • Human Resources Operations Executive
  • Logistics Executive Team Leader
  • Assistant Store Manager Safeway/Vons


  • High School Diploma

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