Academy Facilitator resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced Leader offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Well-organized and analytical problem-solver able to tackle any business demand.
Driven with goal orientation attitude with more than 30 years' experience and successful background in resolving routine and unique issues to drive continued revenue growth and increase metrics with the company standards.
Motivated and focused on increasing efficiency while reducing costs. Resourceful and forward-thinking with hard-working and dedicated mindset. Desire leadership position with growing company.
Skills
Team leadership
Meticulously detail-oriented
Accurate money handling
Stock management
Documentation expertise
Strong multi-tasking
Inventory control
Merchandising
Scheduling knowledge
Process and procedure development
Employee relations
Skilled problem solver
Training and development
Strong work ethic
Superior organization ability
Work History
01/2010 to Current
Academy FacilitatorSwift Refrigerated – Carlisle, PA,
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
Managed all aspects of store operations, including organization, maintenance and purchasing functions
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Addressed and resolved strategy issues to support sales management and guide business direction
Analyzed customer levels and planned resources according to needs
Submitted reports to senior management to aid in business decision-making and planning
Maintained clean and sanitary work environment
Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
01/2006 to 01/2010
Human Resources Operations ExecutiveKohls Corp. – City, STATE,
Developed succession plans and promotion paths for all staff
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
Developed and implemented high-quality work environment as measured through employee satisfaction ratings
Enhanced and redefined organizational structure to maintain company's competitive edge across territories
Supported regulatory compliance by overseeing all audits to verify protocol adherance
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
05/2006 to 12/2008
Logistics Executive Team LeaderTarget Logistics Management LLC – City, STATE,
Conducted research to address shipping errors and packaging mistakes
Expedited resolutions of shipping errors and packaging mistakes
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
Researched relevant resources to assist members as needed, identified member representation needs, and troubleshot next steps to provide optimal support for member
Monitored and processed information for regulatory compliance, working closely with environmental engineers, advisors and other business units
05/1990 to 05/2006
Assistant Store Manager Safeway/VonsVons/Safeway Groceries – City, STATE,
Development of associates to model effective improvement planning
Managed costs and quality of controllable expenses
Assisted various departments with change by communicating new improvement plans and expectations
Evaluated performance and policies against metrics
Managed and monitored external vendor relationships by conducting inventory audits
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Identified staff requirements and communicated to human resource department to initiate recruitment and training processes
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Monitored government regulations and standards to ensure alignment with company policies and procedures
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch
Education
Expected in 06/1990
High School Diploma: Abraxis High School - Poway, CA, GPA:
Expected in
: General Education San Diego City College - San Diego, CA GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets
Supervised team of 300 plus staff members
Increased sales .39% over LY vs TY Fiscal 2018
Uncovered and eliminated security issues, reducing shrinkage
Human Resources
Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates
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