academy facilitator resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

To advance my career with a leading organization that will utilize my extensive customer service and business management knowledge while also allowing me to develop further as a professional .

I possess proven talent for executing business objectives, achieving maximum operational and revenue impacts with minimal resource expenditures. I am a growth-focused leader with expertise spanning strategic planning, expense and inventory control, material handling, management, problem solving, process improvement, team leadership, scheduling, performance assessment, and client relationship. I am an exceptional professional with keen interpersonal, communications, and organizational expertise. I am a seasoned manager offering fifteen years experience in retail environments , more than three years of general management experience and four years as a salaried employee with Wal-Mart to include performance management ,mentoring, and making employment decisions .I have supervised fifty or more employees including supervising members of management. My general management experience includes managing Digital Online Grocery/Food&Consumables as well as front end operations with financial accountability. I am a Motivational leader and complex problem solver dedicated to continuous improvement.

  • Coaching
  • Facilitating
  • Loss prevention
  • Safety
  • Scheduling
  • Business Administration
  • Team-building activities
  • Customer service
  • Problem resolution
  • Operational improvement
  • MS Office/Word/Excel
  • Business operations
  • Cost and budget analysis
Academy Facilitator, 02/2020 - Current
Swift Refrigerated Shawnee Mission, KS,
  • Review's training delivery methods to optimize training effectiveness .
  • Leverages teach backs, right question worksheet, teaming exercises and group discussions to increase associate engagement.
  • Reduces process opportunities and effectively trains team members on best practices and protocol utilizing One Best Way and Academy App.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Administered course content, schedules and attendance .
  • Facilitated various training courses to include Virtual classroom via zoom and in person curriculum and tests/knowledge checks.
  • Assesses training needs, using employee surveys to gather data.
  • Enhances skill set by remaining up to date with Academy EDU material.
  • Ensures associate learning and education content is delivered effectively by partnering with Academy leadership.
  • Leads strategic planning and execution of training .
  • Collects information about course success and participant satisfaction.
  • Manages training calendars to inform participants of upcoming training session topics and dates.
HV Tech FE ASM /Complex ASM Regional Office, 05/2017 - 02/2020
Olympus Charleston, WV,
  • Spearheaded functions across a $100M Operation, including scheduling , managing expenses and Controlling inventory flow through proper in stock.
  • Protect company assets by identifying opportunities for loss prevention.
  • Cultivate positive relationships with customers by locating items, answering questions, and resolving concerns with efficiency and compassion.
  • Regulated the maintenance and cleanliness of the store, including creating aesthetically appealing feature displays, preparing ready-to-eat food and ready-to-sell products, and ensuring the availability of high-quality products.
  • Enforced company policies and procedures, complying with the Occupational Safety and Health Administration (OSHA) and demonstrating the highest standards of integrity and ethics.
  • Fostered diverse, inclusive, and successful teams by building relationships with associates and managers that encouraged high performance culture and assist in progressing in their career. Supported store in the chamber of commerce sector, bolstering the brand and solidifying the store in the community.
  • Supervised the full employee lifecycle, including coaching, retaining, and motivating top talent.
  • Monitored the OSCA within departments, including identifying and mitigating process inefficiencies to maximize productivity.
  • Optimized internal/external communications, resolved shortages.
  • Accelerated individual and teaming development by framing customized strategies to develop each employee’s competence level through touring to teach.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction, boosting CFF by 34%.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated employee job performance and motivated staff to improve productivity, helping employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Reduced overhead/bag costs by applying EDLP, quarter over quarter, reflecting huge reductions in the Asset Protection Overview lines.
  • Managed a high volume Front End of ninety or more associates to include Front End Zone Manger, Customer Service Managers , maintenance associates and approximately sixty-eight to seventy-eight cashiers. I continuously promote a positive work environment through effective communication, active engagement and hands-on assistance.
Member Service Supervisor/Assistant Manager in Training, 10/2015 - 05/2017
Sams Club/Wal-Mart City, STATE,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Mentored newly hired employees by explaining tactics for building sales .
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Led team meetings to communicate company directives.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling.
  • Delivered consistent one-on-one and group training sessions to help member service associate's to improve skills and selling techniques.
Senior Vice President Operations, 09/2010 - 10/2015
The Ross Group Inc. City, STATE,
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Developed and implemented successful sales strategies .
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
Education and Training
Associate of Applied Arts: Art, Expected in 05/2016
Rio Salado Community College - Tempe, AZ
Status -
Bachelor of Science: HEALTH AND WELLNESS ADMINISTRATION, Expected in 2020
Purdue University Global - ,
Status -
Activities and Honors

Honor student GPA 3.8 Rio Salado College

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Resume Overview

School Attended

  • Rio Salado Community College
  • Purdue University Global

Job Titles Held:

  • Academy Facilitator
  • HV Tech FE ASM /Complex ASM Regional Office
  • Member Service Supervisor/Assistant Manager in Training
  • Senior Vice President Operations


  • Associate of Applied Arts
  • Bachelor of Science

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