academic advisor ii resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I can make healthcare better for all by providing a better patient experience. Enthusiastic individual with an outstanding record of customer support and satisfaction. Experience in customer service and working in fast paced environments. Expert in explaining complicated circumstances and requirements to a diverse customer population. Follows, manages and coordinates activities, while being able to function well independently, and be able to adapt to the needs of others.  Meticulous individual with awesome interpersonal skills, effective communication and the ability to take the initiative.

  • Microsoft Office
  • Peoplesoft 
  • Process implementation
  • Team liaison
  • Powerful negotiator
  • Conflict resolution
  • Extremely organized
  • Self-motivated
  • Strong verbal communication
Work History
08/2017 to 01/1 Academic Advisor II | College Station, TX,
  • Work with other advisors, program directors, deans, and faculty to advise JSOM undergraduate students on degree program requirements.
  • Process undergraduate admission applications, assist students with registration Advise students on University Policies and Procedures, course selection, degree plan requirements, and assist with course registration.
  • Conduct degree audits and make appropriate referrals as needed.
  • Perform related duties as required including recruitment and participate in student success initiatives.
  • Effective communication skills Takes initiative in order to eliminate risks in academia.
  • Participates in informal training within the department.
02/2017 to 08/2017 Academic Advisor Texas A&M University | Wilberforce, OH,
  • Maintained constant interaction and follow-up with students, faculty, and staff and maintains all relevant record keeping and tracking.
  • Adheres to strict student confidentiality guidelines.
  • Trained faculty, staff, and students on specific rules and regulations and institutional policies Coordinated a variety of departmental activities, requisition relevant resources, plan and implement special projects.
  • Capable of assessing situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the student and organization.
  • Responsible for the actual registration, drop/add, and withdrawal functions, including the actual data entry into the registration system for each student advised.
  • Excellent oral and written communications skills required as well as interpersonal skills to support interaction with staff and/or students from diverse backgrounds.
08/2015 to 02/2017 Specialist I Central State University | Los Angeles, CA,
  • Processes graduation applications and completes graduation evaluations for degree candidates.
  • Notified student of remaining requirements to complete degree.
  • Answered questions from degree candidates regarding evaluations and assist students in understanding remaining requirements.
  • I maintained accurate curriculum and academic information for students in Banner Student information system and other records.
  • Communicated policies, procedures and changes to students, faculty and advisors.
  • Created and maintain documentation of procedures within the Registrar's Office social media sites.
09/2013 to 07/2015 IT@Sam Lab Assistant Adtalem Global Education Inc. | City, STATE,
  • Maintained computer hardware and software applications inventory for the purpose of ensuring availability of equipment and/or instructional material in computer lab.
  • Maintained computer lab (e.g.
  • instructional materials, appropriate software, sets up materials for daily activities, etc.) for the purpose of ensuring availability of equipment and programs to enhance the instructional program.
  • Monitored student activities while in computer lab for the purpose of maintaining a safe environment that is conducive to learning.
  • Performed routine and preventive maintenance of computer lab and classroom equipment (e.g.
  • dusting, cleaning, virus scanning, creating/clearing Internet bookmarks, defragmenting, etc.) for the purpose of ensuring the availability of equipment in safe operating condition.
  • Prepared documentation (e.g.
  • reports, instructions, memos, etc.) for the purpose of providing written support and/or conveying information.
  • Troubleshoots malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer lab operations.
Expected in September Doctorate | Public Health Capella University, Minneapolis, MN GPA:
Public Health
Expected in August 2017 Master of Science | Victim Service Management Sam Houston State University - Sam Houston State University, Huntsville, TX GPA:
Victim Service Management
Expected in May 2015 Bachelor of Science | Victim Studies Psychology , , GPA:
Victim Studies Psychology
Cognos, Peoplesoft, record keeping, maintain documentation

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Resume Overview

School Attended

  • Capella University
  • Sam Houston State University - Sam Houston State University

Job Titles Held:

  • Academic Advisor II
  • Academic Advisor
  • Specialist I
  • IT@Sam Lab Assistant


  • Doctorate
  • Master of Science
  • Bachelor of Science

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