Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

OBJECTIVE: To obtain a position as an educational facilitator wherein I can use my communication skills and work ethic to contribute to a successful learning environment. I am also a personable education professional driven to inspire students to achieve personal and academic success.

Highlights
  • Goal-oriented
  • Reliable
  • Excellent communication skills
  • Effective use of multi-media teaching tools
  • Excellent memory for faces and names
  • People-oriented
  • Excellent time management skills
  • Flexible
  • Fluent in Spanish
  • Accomplished academic advisor
  • Committed to cultivating student leadership
Skills
  • PeopleSoft, Lotus Notes, Salesforce.com, Banner Software (Oracle), DegreeWorks, ImageNow, Blackboard, Touchnet, NSLDS, HESC, COD, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, Publisher, OneNote)

Accomplishments

Awarded the Ron Taylor Award in 2012.

Awarded theTEACH Ambassador Award in 2013.

Experience
11/2015 to Current Academic Advisor Concordia University Chicago | River Forest, IL,
  • Served as an Academic Advisor for 500+ undergraduate students each year, including International, Veterans, non-matric and domestic students.
  • Member of NACADA.
  • Lectured and communicated effectively with students from diverse backgrounds.
  • Maintained thorough records of student attendance and grades.
  • Kept abreast of developments in the field by reading current literature and attending professional conferences.
  • Maintained regularly-scheduled office hours to advise and assist students.
  • Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources.
  • Communicated with the chairs and Deans to review and process requests for requirements waivers.
  • Counseled undergraduates in regard to educational and professional goals.
  • Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
  • Attended monthly meetings through teleconferencing with other campus locations.
  • Contributed to ongoing staff training sessions.
  • Kept abreast of developments in the field by reading current literature and attending professional conferences.
  • Maintained thorough records of student attendance and grades.
02/2012 to 11/2015 Student Support Advisor I Adtalem Global Education Inc. | Miami, FL,
    Served as an Academic Advisor for 300 undergraduate and graduate students each year.
  • Maintain a database system of students' records Academic Advising
  • Counsel students and parents on all aspects of aid programs and financing options
  • Completed FSA COACH training from the U.S Department of Education
  • Attend/host workshops and open house events for prospective and accepted students.
  • Maintained thorough records of student attendance and grades.
  • Maintained regularly-scheduled office hours to advise and assist students.
  • Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources.
  • Communicated with the registrar's office to review and process requests for requirements waivers.
  • Counseled undergraduates and graduate students in regard to educational and professional goals.
  • Organized recruitment and admission events for prospective students.
  • Kept abreast of developments in the field by reading current literature and attending professional conferences.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Attended workshops on learning goals, student motivation and engaging learning activities.
  • Contributed to ongoing staff training sessions.
  • Cross-trained and provided back-up for other customer service representatives when needed.
09/2010 to 02/2012 Operations Support Coordinator Zoetis | Irving, TX,
  • Train and supervise Federal Work Study team.
  • Maintain private student, alumni, financial and personnel data using Banner administrative software application.
  • Trained in Registrar functions to update student records database and finalize decision making regarding admittance.
  • Determine if transcripts, immunization records and foreign documents including translations and evaluations are official.
  • Liaise with prospects & students to schedule appointments with Admissions Advisors with Student Support Advisors.
  • Proctor Accuplacer & McCann assessment exams to derive Undergraduate & Graduate acceptance and placement.
  • Verify that all student documentation is correctly scanned and indexed using Image Now software for easy access and reference for all departments including admissions, registrar, academics and online services.
  • Oversee the Center's main line: provide accurate and detailed information to callers, direct calls to the appropriate department or representative, find immediate solutions to students' concerns and inquiries if possible.
  • Manage and monitor Center's supply inventory, place all orders and distribute products as needed.
08/2008 to 09/2010 Administrative Assistant Cemex Usa | Norcross, GA,
  • Maintain a data base system of students' records.
  • Assist students and staff /Schedule appointments.
  • Created new processes and systems for increasing customer service satisfaction.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
Expected in May 2013 MBA | Business Administration Keller Graduate School of Management, New York, NY GPA:
Expected in MPA | Public Administration Keller Graduate School of Management, New York, NY GPA:

Emphasis in Governmental and Non-Profit Management

Additional Information
  • [Additional references available upon request]

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • Keller Graduate School of Management

Job Titles Held:

  • Academic Advisor
  • Student Support Advisor I
  • Operations Support Coordinator
  • Administrative Assistant

Degrees

  • MBA
  • MPA

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