Academic Advisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Determined Academic Advisor accomplished at ensuring students meet educational requirements and talented at advising students on degree-specific programs. A superior grasp of academic advising principles. Strong communication and interpersonal abilities, with ability to negotiate, provide conflict resolution, and strategic decision-making.

  • Educational Problem Identification
  • Problem Solving
  • Critical Thinking
  • Negotiation & Conflict Management
  • Student Records Maintenance
  • New Staff Training/Development
  • Administration Collaboration
  • Administration Required Reporting
  • Recruitment Participation
  • Internship Opportunity Referral
  • Microsoft Office, Microsoft PowerPoint, Microsoft Excel
  • CRM's Blackboard, Brightspace, Canvas, Cognos, Degree Works, Navigate, Slate, Banner Programs, Liberty, Citrix, and MAG
Academic Advisor, 07/2017 to Current
Diamond Ranch AcademyCedar City, UT,
  • Selected by College of Humanities, Education and Social Sciences as Super-user overseeing team of 4 Academic Advisors with training and implementation of all new technologies introduced
  • Work closely with software developers on learning new or updated technologies
  • Create step by step manuals and learning modules on basic and intermediate levels of features for COGNOS, Banner, Degree Works, and Navigate EAB.
  • Demonstrations provided on how to create new degree plans, pull data reports, and case management reporting
  • Advisors in training utilize sessions with me to go over real student planners by creating prescribed and blank templates. Helped them understand importance of tracking and documentation
  • Evaluate trainings sessions by obtaining trainee’s feedback
  • Analyze enrollment reports for past and current semesters, and offering recommendations based on percentage of students that have not taken the course yet, as well as deciphering which courses were to be offered on a yearly rotation.
  • Point in time analysis is used to confirm inclining or declining patterns to assess retention and projections of enrollment.
  • Data pulled provided better insight on number of courses to be offered, and to avoid course cancellation for low enrollment.
  • This process has improved scheduling strategy for department chairs and deans, and managed to fill each departmental course sections between 90-100 percent capacity.
Adjunct Instructor-Communication and Creative Arts, 07/2010 to 07/2017
Purdue University NorthwestCity, STATE,
  • Lectured and communicated effectively with students from diverse backgrounds.
  • Used variety of teaching methods such as lectures, discussions and demonstrations.
  • Provided student feedback regarding areas in need of improvement and provided additional learning resources.
  • Developed quizzes, exams and assignments to measure student progress and comprehension.
  • Created and implemented course agenda, lesson plans and activities to meet course objectives.
  • Created course materials including online and in-class discussion topics, lectures and presentations.
  • Facilitated group discussions, encouraging students to address class concepts to increase understanding.
  • Implemented technological learning tools to increase student engagement and promote positive learning outcomes.
  • Documented student assignments, attendance and test scores in online reporting systems.
  • Adhered to and promoted university standards for academic achievement and community enrichment.
  • Collaborated with faculty and academic administrators to discuss and implement curriculum changes.
  • Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
  • Distributed and posted course syllabus and answered student questions regarding standards, material, grading and progression at beginning of semester.
Senior International Assistance Coordinator , 07/2014 to 08/2016
AXA Assistance USACity, STATE,

· Specialized in the operations department by doing comprehensive claims management, provide a global medical network for patients, and communicate with providers/physicians to ensure customer satisfaction for members who travel overseas under the BlueCard Worldwide and Federal Employee Program..

· Case Manager for international medical cases, by accurately in-taking information, providing member with process of medical case management.

· Reviewed documents in order to approve benefits for member outpatient or inpatient services to send to providers.

· Data analysis and critical thinking skills required to act in a fast an efficient way to deliver proper information in a professional manner to Blue Cross Blue Shield members, representatives from Blue Cross Blue Shield, Federal Employees, and health providers.

· Identified and resolved problems in a timely manner, individually and in a group setting by using reason and logic.

· Listened to member's needs, and providing them assistance so that they experience customer satisfaction, by using empathy, understanding their perspective, and offer a solution for them.

· Worked closely with colleagues and management by creating an efficient communication strategy when dealing with other departments in the company, as well as train new employees on case and claim management process, procedures, data analysis, documentation, and communication skills.

· Escalated matters to proper department in order to get documents accessed and processed for member's medical claims, and medical cases.

· Communicate my ideas effectively in order to provide a better perspective on situations that need improvement on current procedures and/or future procedures.

· Handled monthly reports on case services fees, and case reviews to properly close cases.

· Handled medical translation request by creating administrative cases, set up tasks for translators, and track all completed translations for client.

· Reviewed benefit letters that are to be distributed to providers in order to guarantee outpatient and inpatient services.

Education and Training
Master of Arts: Communication Studies And Rhetoric , Expected in 05/2013
Purdue University Calumet - Hammond, IN
  • Ranked in Top 10% of class
  • Completed coursework in Political Rhetoric, Women's Rhetoric, and Interpersonal Communication.
  • 3.98 GPA
Bachelor of Arts: Public Relations, Expected in 05/2010
Purdue University Calumet - Hammond, IN
  • Public Relations Student of the Year Award Recipient
  • Completed coursework in quantitative/qualitative research, and journalism.
  • Best and Brightest Scholarship Recipient
  • Effective Teaching Practices and Career Planning- ACUE-Association of College and University Educators- April 2020-December 2020
  • Improve student engagement, retention, and deepen levels of learning.

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Resume Overview

School Attended
  • Purdue University Calumet
  • Purdue University Calumet
Job Titles Held:
  • Academic Advisor
  • Adjunct Instructor-Communication and Creative Arts
  • Senior International Assistance Coordinator
  • Master of Arts
  • Bachelor of Arts

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