Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated Academic Advisor with exceptional written and verbal communication skills and the ability to work a flexible schedule. Successful at guiding students through course registration steps, including organizing courses and discussing prerequisites needed to fulfill degree requirements. Expertise in goal setting and active listening. Experienced in delivering academic counseling and planning services to diverse student population. Proficient with Microsoft Word and Excel. Advises incoming freshman and upperclassmen in decisions on class registration, achievement and career goals.

  • Academic counseling
  • Administrative abilities
  • College application assistance
  • Diverse groups presentations
  • Delegation
  • Employee reviews
  • Relationship building
  • Inventory management
  • Problem resolution
  • Customer service
  • Curriculum requirements expertise
  • Higher education practices knowledge
  • Student records management
  • Individualized education programs
  • Effective leader
  • Staff training/development
  • Recruitment
  • Coaching and mentoring
  • Process improvement
  • Supervision
Work History
Academic Advisor, 02/2019 to Current
Emory UniversityAtlanta, GA,
  • Maintained accurate confidential participant files to meet state and federal guidelines.
  • Reviewed student files to meet deadlines for completing various graduation requirements.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Advised students individually and in groups on academic programs for individual interests.
  • Provided comprehensive support services encompassing career and personal goals of student.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Maintained student database and electronic records for each student contact.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Assisted students in selecting courses to align with interests and abilities.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Discussed student success strategies and development of study skills.
  • Educated students on course selection to align with career goals.
Student Services/Administrative Assistant Associate, 08/2018 to 01/2019
Aparium Hotel GroupMemphis, TN,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Entered student personal data using Power Campus, following procedures to keep information private.
  • Certified military affiliated student for VA using VAONCE.
  • Created invoices for military students using Government Tuition Assistance through AIPORTAL.
  • Monitored student account balances and generated notices for payment using Microsoft Word.
  • Created marketing materials for conventions and gatherings.
Housekeeping Supervisor, 08/2010 to 02/2015
NAF-Gold Rush InnCity, STATE,
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Created and implemented training programs to enhance employee performance.
  • Communicated repair needs to maintenance staff.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Directed team of 20 personnel in busy hotel with 400 rooms.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Supervised 20 employees, including scheduling, training and performance monitoring.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
Associate of Applied Science: Human Services, Expected in 04/2016
Wayland Baptist University - Plainview, TX
  • Graduated with 3.740 GPA
  • Dean's List Fall 2015, Spring 2016
  • President's List Summer 2015, Winter 2015
Bachelor of Applied Science: Human Services, Expected in 02/2017
Wayland Baptist University - Plainview, TX
  • Graduated with 3.783 GPA
  • Dean's List Summer 2016
  • President's List Fall 2016, Winter 2016
  • Graduated magna cum laude
  • Coursework in Sociology and Cultural Diversity
Master of Education: Specialization in Leadership Development, Expected in 05/2018
Wayland Baptist University - Plainview, TX
  • Graduated with 3.750 GPA
  • Coursework in Education and Leadership

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School Attended

  • Wayland Baptist University
  • Wayland Baptist University
  • Wayland Baptist University

Job Titles Held:

  • Academic Advisor
  • Student Services/Administrative Assistant Associate
  • Housekeeping Supervisor


  • Associate of Applied Science
  • Bachelor of Applied Science
  • Master of Education

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